Customer Service Representative

Company: Buchanan Hauling & Rigging, Inc.
Location: Houston
Posted on: September 16, 2020

Job Description:

The Customer Service Representative ensures all load information is entered correctly (500+ loads a month) into McLeod. Assists operations and sales agents in maintaining accurate information and documentation for all truck loads. Facilitates load tracking and uses proactive communication to exceed customer service expectations.Responsibilities:--Proactively communicate with customers on a daily/weekly basis to ensure excellent customer service.Enter accurate and complete load details in McLeod.Perform timely updates to customers on their loads through website, EDI, phone calls, emails, etc.Spot quote loads and collect and save rate confirmations.Track status of customer bids and ensure data is correct regarding the bids.Ensure accepted loads allow Buchanan to meet DOT requirements and operate safely.Update customer information in McLeod location entry fields and in CRM.Create and maintain detailed excel spreadsheets to track loads and revenue for each customer location.Other duties as assigned.Qualifications:Strong attention to detail required.Strong customer service skills required.Excellent understanding of general typing skills required.Minimum of 2 years' work experience preferred.High school degree or higher preferred.Pay: $14.00/hour plus commission

Keywords: Buchanan Hauling & Rigging, Inc., Houston , Customer Service Representative, Hospitality & Tourism , Houston, Texas