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Customer Service Representative

Company: Hydrogen Group
Location: Houston
Posted on: September 16, 2020

Job Description:

DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Order Entry Order is received (Electronic Data Interface or Email) to Shared Inbox Associate or CSR distributes orders to appropriate CSR Verify pricing & execute on DOA approvals as required if order needs to be entered direct into SAP CSR enters orders into SFDC Monitor pricing approval status Migrate to SAP once approved Once order migrated to SAP, CSR verifies pricing, products, footage and updates ship to address to match PO from customer CSRs re-enter PO line item and unique Ferguson material numbers for all Ferguson orders at the header level of all Sales Orders (occurs for NAPCO & NASP) Determine delivery status: is it ASAP or ATP HOLD? If ATP (available to promise) Hold, select ATP Hold drop down (NAPCO only) Enter order reason code after order is migrated to SAP Calculate % of products per line in determining Truck Load percentage & note on the (Order Acknowledgement) OA Check stock and/or line time availability & note on OA Send OA to Rep/customer Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any Understands and correctly interprets Service Level Agreement for customer and sales team, including all retail customer contracts and requirements Understands and executes all types of order processing, like EDI, fax-to-EDI and web-to-EDI

Keywords: Hydrogen Group, Houston , Customer Service Representative, Hospitality & Tourism , Houston, Texas

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