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Customer Service Professionals

Company: Search Services
Location: Houston
Posted on: September 16, 2020

Job Description:

North area client is seeking an Intake--Representative - Level 1 is an entry-level position focused on data entry. The position entails copying data from PDF faxes into the client's--enrollment system ensuring data is entered accurately and efficiently. The position requirements will assist in developing the skills required to advance to other levels and expand their knowledge of systems and equipment.RESPONSIBILITIES & EXPECTATIONProcess incoming faxes and save to the appropriate company directoriesMaintain patient database in accordance with HIPAA and Company protocol to ensure all patient information is current and up-to-date.Proficient in the use and mechanics of all Company Cardiac Event MonitorsClearly communicate information to patients and internal customersRemains aware and takes care of details that are easy to overlook or dismiss as insignificant.Ability to be consistent and reliableEarns others' trust and respect through consistent honesty and professionalism in all interactions.Ability to readily modify, respond, or change with minimal personal resistanceAbility to effectively hear, understand and follow directions or instructionsStays focused on tasks in spite of distractions and interruptions.The ability to see and appreciate the value of conducting business affairs according to the intent of client's policies and standardsPrioritize and complete tasks within allotted time framesThe job requires decisiveness, quick response, fast action. The job will repeatedly face important deadlines that must be met on timeOther duties as assignedQUALIFICATIONSOne to two years of experience in a customer service or data entry role requiredMust be able to handle a high volume of workExperience working with confidential informationIntermediate skills in Microsoft OfficeAbility to work in a fast paced environmentHigh School diploma or equivalentCapable of operating a multi-line telephone systemDemonstrates initiative and works effectively with othersA professional phone manner.Ability to type accurately.Work independently with minimal or no supervision.Ability to work between 7am to 7pm and weekends as needed to meet the needs of our patients.Bilingual is a plus

Keywords: Search Services, Houston , Customer Service Professionals, Hospitality & Tourism , Houston, Texas

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