Customer Service Representative - Customer Service

Company: Dixon Valve & Coupling Company
Location: Houston
Posted on: April 10, 2021

Job Description:

Job Details Description

Dixon is looking for a Customer Service Representative to join our Distribution Team in Houston, TX. You will assist customers with sales and product inquiries, handle incoming customer orders, and respond to customer problems. You need to be able to determine the best method to resolve problems to ensure customer satisfaction, and adhere to company policy. You will also need to be able to handle and process returns, as well as help with cycle counts. Must be able to work in a team environment and have excellent communication skills.

At Dixon, we value the contributions of our Military Veterans and proudly employ our nations heroes. Veterans are strongly encouraged to apply.

Responsibilities:

• Provide excellent customer service with both internal and external customers
• Follow up with customers to make sure customer needs are satisfied
• Process customer orders via fax, phone, email
• Excellent telephone manners and business writing skills
• Team oriented
• Other duties as needed
  Competencies:
  
  • Interact with customers in a friendly and courteous manner
  • Pay attention to detail
  • Follow instructions
  • Work in a fast paced call center environment
  • Strong computer skills; Microsoft Office, Google Drive
  • Strong ability to handle challenges and multitask
  • Proficient with time management
  • Maintain calm under pressure
    
    Qualifications
    
    Skills
    
    Behaviors
    Required
    
    Loyal: Shows firm and constant support to a cause
    
    Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
    
    Dedicated: Devoted to a task or purpose with loyalty or integrity
    
    Team Player: Works well as a member of a group
    
    
    
    Motivations
    Required
    
    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
    
    Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
    
    Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    
    Goal Completion: Inspired to perform well by the completion of tasks
    
    Self-Starter: Inspired to perform without outside help
    
    
    
    Education
    Required
    
    High School or better.
    
    
    Preferred
    
    Associates or better.
    
    Experience
    Preferred
    
    2-4 years: Previous customer service experience
    
    Licenses & Certifications
    
    

Keywords: Dixon Valve & Coupling Company, Houston , Customer Service Representative - Customer Service, Hospitality & Tourism , Houston, Texas