Retail Cosmetics Counter Manager - Clinique
Company: Macy's, Inc.
Location: Houston
Posted on: April 10, 2021
|
|
Job Description:
About: Macy's is proudly America's Department Store. There's a
reason we've been around for 160 years. Customers come to us for
fashion, value and celebration. Macy's is also known for giving
back to our communities. The magic of Macy's ultimately comes alive
in our stores, and our store colleagues are the ones making it
happen. They provide outstanding customer service, create a
memorable shopping experience, and drive sales results. A store
position at Macy's (seasonal, part-time, or full-time) is the
perfect way to explore the world of retail. Some of Macy's top
executives started their careers as part-time retail sales
associates. Our store positions are ideal for forming
relationships, building teams, and developing leadership skills to
grow your career at Macy's. Macy's stores are ideal for building
capability in creating partnerships, building teams, and developing
the leaders of tomorrow. Macy's is the "Academy" for retail
careers. Our store management team has the privilege to lead,
manage, and inspire a diverse and creative team in delivering store
results. Part business consultant, part relationship guru, and 100%
leader, you'll contribute and collaborate to drive the business
forward. With frequent opportunities to advance, joining our store
management team puts you on a fast-track to career success. Job
Overview: As the leader of Sales and Customer Service, you will
lead by driving sales and selling with focus on the Macy's
customer. All activities related to presenting a clean, neat and
organized shopping environment for our customers are under your
direction. You will lead initiatives and related efforts to
increase customer loyalty, while delivering on Macy's standards for
customer service. With training, coaching and development, a team
of Colleagues will grow following your leadership. Perform other
duties as assigned. Essential Functions: * Drive and exceed sales
goals by leading Macy's initiatives through coaching and
recognition, while optimizing productivity and efficiency.* Lead
customer service in the store. Ensure colleagues engage with
customers and provide a friendly and easy to shop environment.*
Support Manager, Operations & Visual Merchandising to complete all
operational activities in store when needed, including Price
changes, ad setup/takedown, Merchandising, fulfillment and RTVs
driven by Workload Planning Meeting.* Review Sales and Star Rewards
results and strategize action for continued improvement.* Review
and utilize Sales data to provide colleague recognition; develop
and communicate strategies to improve results.* Determine
strategies to drive and motivate colleagues to solicit the Star
Rewards Program by reinforcing the benefits of new accounts.*
Continue to build the client relationship between Macy's Stylists
and customers through MyClient and other customer acquisition
initiatives.* Plan and execute events and community outreach.*
Monitor and address performance issues on a timely basis.* Conduct
ongoing Talent Analysis of colleagues and establish career
progression plans for key players and positions to result in
retention of best talent and turnover reduction.* Actively fill
open positions prioritizing internal colleagues in Commission,
Specialist and High Level selling areas.* Interview, hire, train,
direct, manage, coach, develop, coordinate, evaluate, and
discipline direct and indirect reports; establish strategy for
work; provide insight and decision support; direct and manage team
to meet or exceed performance and behavioral expectations; address
complaints from and resolve problems with colleagues.* Analyze
reports in order to strategize and deliver results; implement
action plans focusing on deficient areas and highlight growth
opportunities.* Ensure most effective sales floor coverage through
the development of workforce solutions and lead selling initiatives
throughout the store as needed.* Establish high level of shortage
awareness and effectiveness; ensure that all policies and
procedures are implemented.* Regular, dependable attendance and
punctuality. Qualifications and Competencies: * High School Diploma
or equivalent required* 3-5 years related experience* Effectively
communicate and present information in one-on-one and small group
situations to customers, and all levels of internal and external
business partners.* Ability to effectively plan and execute
strategies.* Ability to monitor and maneuver workflow to achieve
priorities.* Ability to work a flexible schedule with retail hours,
including day, evening, weekends, and/or holidays* Ability to draft
reports and other communications, effectively present to management
and internal and external business partners, and interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals.* Working knowledge
of Microsoft Word, PowerPoint, Excel and Exchange.* Self-motivated.
Excellent organizational, prioritization, and time management
skills. Ability to collaborate and function as a member of a team.
Physical Requirements: * Requires periods of walking, standing,
communicating, reaching, crouching and climbing ladders* Frequent
use of computers and other technology, necessary to perform job
functions, including handheld equipment, cash register and ability
to process register transactions* Frequently lift/move up to 25lbs
This job description is not all-inclusive, and Macy's Inc. reserves
the right to amend this job description at any time. Macy's Inc. is
an Equal Opportunity Employer and is committed to a diverse and
inclusive work environment. Candidates for positions in San
Francisco ONLY can review their rights and the Company's
obligations under SFPC Art. 49 here. Candidates for positions in
Los Angeles ONLY can review their rights and the Company's
obligations under LA MC Ch. XVIII Art. 9 here. Candidates for
positions in Philadelphia ONLY can review their rights and the
Company's obligations under PC Ch. 9-3500 here. STORES00
Keywords: Macy's, Inc., Houston , Retail Cosmetics Counter Manager - Clinique, Hospitality & Tourism , Houston, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsNow Hiring Daytime M-F Crewmembers - Cooks, Cashiers and Customer Service Description: The Crewmember - At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun -- A Crewmember has the primary responsibility of providing a positive Customer experience, (more...) Company: Raising Cane's Location: Houston Posted on: 04/14/2021 Receptionist Description: What you'll do... br br Joining H R Block as a seasonal Receptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule (more...) Company: H&R Block Location: Deer Park Posted on: 04/14/2021 Inbound Financial Services Representative Description: Job Description:Fidelity Investments' Racial Equity Diversity Pledge-Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe (more...) Company: Fidelity Investments Location: Deer Park Posted on: 04/14/2021 Restaurant Delivery - Start Delivering Today Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: Goodrich Posted on: 04/14/2021 Block Advisors Multi-Unit Team Leader 3 - Lower Midwest Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining Block Advisors as a Multi-Unit Team Leader, you'll provide leadership over (more...) Company: H&R Block Location: Houston Posted on: 04/14/2021 Associate Team Leader - Houston 2, Tx Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining us as an Associate Team Leader, you'll support a single retail office during (more...) Company: H&R Block Location: Clute Posted on: 04/14/2021 Associate Team Leader - Houston 6, Tx Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining us as an Associate Team Leader, you'll support a single retail office during (more...) Company: H&R Block Location: Cypress Posted on: 04/14/2021 Part Time Cashier Description: br Northern Tool Equipment is currently hiring for part-time Cashiers br br Job Summary br br The number one priority of this position is to assist our customers during Company: Northern Tool + Equipment Location: Houston Posted on: 04/14/2021 Retail Merchandiser Description: Retail Merchandiser-Driveline Retail Merchandising br br Do you want to work, but wish you had some flexibility in when you did your work We are currently hiring people like you to join our team (more...) Company: Driveline Retail Location: Houston Posted on: 04/14/2021 Prep Cook - Copperfield Chili's Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...) Company: Chilis Location: Houston Posted on: 04/14/2021 |