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Customer Service

Company: Nova Medical Centers
Location: Montgomery
Posted on: May 5, 2021

Job Description:

Outside Referral Specialist

Follows the order of screening, making the referral and tracking service of referral.Ensures patients have been cleared for specialty service office visits.Resolves pre-certification, registration and case-related concerns prior to a patient's appointment.Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided.Knowledge of commonly-used concepts, practices, and procedures within a particular field.Relies on instructions and pre-established guidelines to perform the functions of the job.Process referrals in a timely fashion, including sorting and processing referrals by indicated urgency and date.Refer patients to specialists based on each insurance companys available specialty network.Document and enter all referrals appropriately in patients medical records.Educate the patients on the referral process including their own responsibilities as well as their insurance companys process and protocols in regards to a referral.Verify that providers have sufficiently documented the reason for the referral and have done the appropriate work ups prior to sending the patient to the specialist.Performs other duties as assigned
  • 2-4 years of experience in the field or in a related area
  • High School Diploma or Equivalent
  • The position is locatedin Montgomery, TXOrganizational skills a plusKnowledge of medical terminologyComputer experience requiredAbility to prioritize and multi-task to meet deadlinesExcellent customer service and telephone etiquetteStrong attention to detailAbility to perform assigned tasks independentlyGood verbal and written communication skillsPreferred:Medical Billing and Coding CertificateEqual Opportunity Employer

Keywords: Nova Medical Centers, Houston , Customer Service, Hospitality & Tourism , Montgomery, Texas

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