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Receptionist / Front Desk / Customer Service Representative

Company: Houston Gymnastics Academy
Location: Houston
Posted on: November 22, 2021

Job Description:

Job DescriptionServes customers by greeting and directing them appropriately; provides product and service information; responds to requests; resolves problems; collects revenue. Maintains the multi-line phone system and customer files by entering and updating customer and account information.Duties

  • Welcomes customers by greeting them, in person, on the telephone, or by email; answering or referring inquiries.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by inputting account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Collects revenue by entering services and charges; computing bill; obtaining payment.
  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.Skills/QualificationsPhone Skills, People Skills, Data Entry Skills, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Handles Pressure, Problem Solving, Product and Service Knowledge, General Math SkillsSalaryBased on experienceJob Type: Full-time

Keywords: Houston Gymnastics Academy, Houston , Receptionist / Front Desk / Customer Service Representative, Hospitality & Tourism , Houston, Texas

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