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Director of Retail at The Clubs of Kingwood

Company: The Clubs of Kingwood
Location: Houston
Posted on: November 22, 2021

Job Description:

The Clubs of Kingwood (Kingwood Country Club & Deerwood Club) established in 1974 is recognized as one of the world's largest private country clubs with 90 holes of golf amongst many other world-class amenities including a waterpark, 32,000 sq. ft. fitness center, multiple private event venues, 3 driving ranges and more. Our Members continue to enjoy their Club as a "home away from home" and as a place where they can "build relationships and enrich lives." The Merchandise Manager will be responsible for the retail operations at Kingwood C.C., Kingwood Fitness Center and Deerwood Club. Duties include but are not limited to:

  • Responsible for checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.) --- Responsible for developing and executing buying plan for the Golf Shop. This includes developing relationship with vendors and placing all stock and special orders. --- Assist in training, motivating and developing the Golf Staff to ensure effective performance and growth through consistent on-the-job training. --- Assist in the accurate forecasting evaluating the financial components of the operation based on current trends, knowledge of future events and impacts on the business. --- Develop and execute seasonal merchandise plans and visual presentations to enhance the member experience and shop profitability. --- Take care of returning all defective merchandise and issuing proper credit to customer. --- Placing and follow up on all special orders and team orders making sure customers are aware of the receipt of their orders in accordance with established procedures. --- Compile information about comments members make about stock in the shop and use that information in purchasing decisions. --- Help always keep shops neat and clean, sell merchandise, and oversee staff to ensure proper performance. --- Keep inventory controls. --- Train new hires and to communicate pertinent information from other departments --- Collate Invoices for payment. --- Follow all daily procedures and assist in any related duties as deemed necessary. Partner with fellow Employee Partners to provide the three steps of service (warm welcomes, magic moments, and fond farewells) to all guests. --- Converse with Members and guests in a friendly manner, always pleasant in conversation, smiling and respectful. Focus attention on Members and guest needs and remain calm, professional and courteous at all times, even when under pressure. --- Responsible for inventory controls, checking-in merchandise in accordance with ClubCorp procedures and maintain organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures. --- Take care of all return merchandise and issue proper credit to customer. --- Promote the Club while maintaining a high level of professionalism and service. --- Assist fellow Employees, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team. --- Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.
  • High School Diploma or equivalent required. College degree preferred. --- Previous Retail Shop experience preferred.

Keywords: The Clubs of Kingwood, Houston , Director of Retail at The Clubs of Kingwood, Hospitality & Tourism , Houston, Texas

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