Customer Service Representative

Company: Prof Compounding Centers of America
Location: Houston
Posted on: November 22, 2021

Job Description:

What Were Looking For Looking for energetic, self-starters to work in a fast-paced Service and Sales environment. Someone that can provide exceptional Customer Service in an upbeat and positive manner as well as provide information and sell our products, services and events building a positive customer experience. What You Will Do

* Respond to customer inquiries via telephone(incoming/outgoing), chat, and email for the USA and Canada * Analyze a customers service needs and provides a one stop resolution * Research and resolve customer complaints to ensure customer satisfaction * Transfer technical questions through a Messaging System * Place orders, relays product availability and track packages * Promote PCCA products, services, and events when applicable to customers on incoming calls * Initiate calls to current customers through call campaigns promoting and selling products, services and events * Meet and exceed assigned goals through upselling, appreciations and quoting opportunities * Assist and work in tandem with the Sales and Marketing Teams * Attend seminars and trainings as needed providing support to customers and other PCCA departments * Utilize a CRM to record activities and opportunities * Maintain a basic understanding of the US pharmacy community * Process returns and credits within company guidelines * Guide members on our Members Only Site and provides online support * Submit sourcing requests for the items not currently available on behalf of a customer request * Assist with customer set-up for non-members * Assist with special projects, as assigned

Who You Are

* High School Diploma or equivalent * One year of experience in Customer Service * Exposure to sales techniques, i.e. up selling and cross selling * Prior experience in a service environment using a Customer Relationship Management (CRM) system * Must be a team player to strive to contribute to the success of the team and to the company, self-motivated and self-starter * Must be able to problem solve, multi-task and prioritize responsibilities * Excellent verbal, listening and written communication skills * Ability to effectively communicate in person, via the telephone and in writing, i.e. excellent grammar, spelling, word usage * Ability to pay attention to detail * Ability to be flexible and adapt quickly to change while delivering legendary service in a constantly evolving industry * Entry to intermediate level computer skills in Microsoft Word, Outlook and the Internet * Exposure to a high-volume call center environment, a plus * Entry level experience in Microsoft Excel, a plus

Who We Are PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Incorporated in 1981 by a network of pharmacists, PCCA has supported pharmacy compounding for more than 37 years. Learn more at www.pccarx.com.

Skills

Preferred

* Written Communication * Customer Service * Verbal Communication * Team Oriented * Customer Support * Decision Making * Communication * Caring * Active Listening

Behaviors

Preferred

* Team Player: Works well as a member of a group * Dedicated: Devoted to a task or purpose with loyalty or integrity * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well * Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

* Self-Starter: Inspired to perform without outside help * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: Prof Compounding Centers of America, Houston , Customer Service Representative, Hospitality & Tourism , Houston, Texas