Customer Service Representative

Company: FMA Alliance, Ltd
Location: Houston
Posted on: November 23, 2021

Job Description:

POSITION PURPOSE: Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines. ESSENTIAL JOB FUNCTIONS: Have full range of motion in wrists, fingers, and thumbs Be able to sit at a desk for extended periods of time Have normal or corrected vision to read computer screens and printouts Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone Perform basic math functions including addition, subtraction, multiplication and fractions Strong oral and interpersonal communication skills Meet client guidelines and have clear understanding of client policies Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws. SPECIFIC DUTIES:

* Answer all questions and guide borrowers through the application process * Update consumers account information during and after each call. * Identify payment options; setup payment arrangements as appropriate. * Must have good customer service skills and ability to work in a team environment. * Required to maintain their daily and monthly service level expectations * Initiate effective outbound calls and receive inbound calls. * Produce and arrange payment solutions for customers. * Provide account updates to management as appropriate. * Ensure client/company quality standards are met * Work assigned group of accounts * Assure the best interests of the company are maintained. * Provide management with information on any suspected work or personnel problems. * Continued training in UDAAP and compliance policies. * Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

* Maintain professional, courteous treatment of clients, coworkers, and consumers * Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image * Meet FMAs Standards for attendance and promptness. * Demonstrate problem solving ability * Excellent computer skills * Working knowledge of billing practices and techniques * Excellent verbal and written communications skills * Ability to handle problems * A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

* High school Diploma or equivalent. * Previous customer service billing experience a plus * Basic Microsoft office applications * Must be able to pass background check and drug screen as permitted by law

Job Type: Full-time Pay: From $15.00 per hour Benefits:

* 401(k) * Dental insurance * Disability insurance * Health insurance * Health savings account * Life insurance * Paid time off * Tuition reimbursement * Vision insurance

Schedule:

* 8 hour shift * Monday to Friday

Supplemental Pay:

* Bonus pay

Education:

* High school or equivalent (Preferred)

Experience:

* Customer Service: 2 years (Preferred)

Work Location:

* One location

Communication method(s) used:

* Email * Phone

This Job Is Ideal for Someone Who Is:

* Dependable -- more reliable than spontaneous * People-oriented -- enjoys interacting with people and working on group projects * Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction * Detail-oriented -- would rather focus on the details of work than the bigger picture * Achievement-oriented -- enjoys taking on challenges, even if they might fail * Autonomous/Independent -- enjoys working with little direction * Innovative -- prefers working in unconventional ways or on tasks that require creativity * High stress tolerance -- thrives in a high-pressure environment

This Job Is:

* A job for which military experienced candidates are encouraged to apply * Open to applicants who do not have a college diploma

Company's website:

* www.bestjobinhouston.com

Benefit Conditions:

* Only full-time employees eligible

Work Remotely:

* No

COVID-19 Precaution(s):

* Remote interview process * Personal protective equipment provided or required * Plastic shield at work stations * Temperature screenings * Social distancing guidelines in place * Virtual meetings * Sanitizing, disinfecting, or cleaning procedures in place

Keywords: FMA Alliance, Ltd, Houston , Customer Service Representative, Hospitality & Tourism , Houston, Texas