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Customer Service Rep III

Company: Ceva Logistics U.S., Inc.
Location: Houston
Posted on: November 23, 2021

Job Description:

YOUR ROLE Summary: Moves product and material using several sources of manual or equipment operation. Verifies information, prepares orders and completes appropriate documents; typically involves more complex equipment, multiple cells or operations, and advanced or non-standard requirements. WHAT ARE YOU GOING TO DO? * Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information. * Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures. * Receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods. * Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards. * Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases. * Process documents through the established system, obtaining release and other governmental agency releases as appropriate. * Review and monitor all rejections, requests for information and other correspondence. * Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues. * Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control. * Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications. WHAT ARE WE LOOKING FOR? * Bachelor's Degree in Transportation, Logistics, or Supply Chain Management preferred * Greater than six years of related experience. * Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications. Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment. * Ability to write reports, business correspondence, and procedure manuals. Monitoring overall processes, information, and operations. * Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements. Gather and analyse documents skilfully. Balance team and individual responsibilities, exhibit objectivity and openness to others' views. WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Keywords: Ceva Logistics U.S., Inc., Houston , Customer Service Rep III, Hospitality & Tourism , Houston, Texas

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