CUSTOMER SERVICE REPRESENTATIVE I / CAS

Company: City of Houston
Location: Houston
Posted on: November 23, 2021

Job Description:

APPLICATIONS ACCEPTED FROM:--ALL PERSONS INTERESTEDDIVISION:--CUSTOMER ACCOUNT SERVICESSECTION: METER OPERATIONS - BUSINESS SUPPORTREPORTING LOCATION:--2700 DALTONWORKDAYS & HOURS:--*M --- F, 6:30 a.m. 3:30 p.m.*(varied schedules)*Subject to changeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe Customer Service Representative I will efficiently and effectively plan, prioritize and schedule production work orders for field technicians, inspectors and utility mechanics. Prepares and/or maintains activity and productivity trackers. Researches, analyze and addresses external and internal customers' inquiries, as well as coordinates with other service lines within Houston Public Works in a fast-paced environment. Proactively, timely and efficiently manages and responds to high volume of emails daily. Tasks will include planning and scheduling appointments, creation of work orders, and dispatching. Responsible for intake, investigations and reconciliation of 311 Lagan cases, Mayoral cases, Director---s Office cases, etc. that are directed to Meter Services. Researches issues in INFOR (IPS), Lagan (D365), City Works and other applications/portals. Interfaces with supervisors and managers from each business unit to ensure service level agreement (SLA) adherence. Must have the ability to work independently with minimal supervision. May perform other related duties as requested.--WORKING CONDITIONSThis position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment including warehouse environment with acceptable lighting, temperature and air conditions.This is a Houston Public Works Emergency Management position at the Tier III Level.Job Requirements:MINIMUM EDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED.MINIMUM EXPERIENCE REQUIREMENTSSix (6) months of administrative or customer service-related experience is required.Associate's degree may be substituted for up to two (2) years of experience.--MINIMUM LICENSE REQUIREMENTSNonePreference will be given to detailed-oriented applicants who are able to demonstrate advanced written and verbal communication skills, as well as intermediate level computer skills in MS Word and MS Excel. ----Ideal candidate will have a passion for customer service and a history of dedication to excellence in their work and good attendance. They will have analytical skills, time management skills and problem-solving capabilities. Perfect candidate will be tech savvy and will have a desire to learn our processes. -- --**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION/SKILLS TESTS REQUIRED-- NoneHowever, the department may administer a skill assessment evaluation.--SAFETY IMPACT POSITION-- No -- -- -- -- -- -- -- -- --If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.--SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. --Pay Grade 13APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.----To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.--If you need special services or accommodations, call 832-395-2976 (TTY 7-1-1)--If you need login assistance or technical support call 855-524-5627.--Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.--All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.--EEO Equal Employment OpportunityThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Keywords: City of Houston, Houston , CUSTOMER SERVICE REPRESENTATIVE I / CAS, Hospitality & Tourism , Houston, Texas