Customer Service Associate
Company: HR For The Culture
Location: Houston
Posted on: May 16, 2022
Job Description:
Job DescriptionABOUT THE COMPANYA Houston-based women's swimwear
brand that believes that coverage and confidence dont have to be
mutually exclusive. It's a brand capable of being a global
destination for high-quality, fashion-forward swimwear that can be
worn season after season. Our products prioritize
multi-functionality, style comfort, and design which makes our
customers stand out and feel confident.ABOUT THE JOBWe are looking
for an outgoing Customer Service Associate to assist our customers
with product inquiries efficiently. The Customer Service Associate
will play an important role in customer retention by addressing
concerns and product issues, and by communicating in a
professional, positive manner.What Youll Be Doing
- Answers incoming and facilitates outgoing customer calls
regarding billing issues, product problems, service questions, and
general customer concerns.
- Responsible for maintaining a high level of professionalism
with customers and working to establish a positive rapport with
every call and email.
- Processes returns, issue refunds, and make adjustments to
orders.
- Updates customer information in the customer service
database.
- Works with the management team to stay updated on product
knowledge and be informed of any changes in company policies.
- Communicates with 3rd party logistics vendors regarding
day-to-day order support (outbound calls, order status, order
tracking, etc.)
- Identify and assess customers needs to achieve satisfaction and
client retention.
- Responsible for the Customer Service online chat system's high
volume chat/email.Requirements
- You are a graduate of an Associates Degree
- You have 3 plus years of experience in Customer Service
- You have skills to work with eCommerce order systems, including
Shopify, Atomic Returns, etc.
- You have significant experience answering phones, sending
emails, and using an online chat system (e.g., Tidio)
- Serving the customer is your top priority and you have a good
grace of professionalism and courteousness
- Your background has shaped you with analyzing customer needs
and understanding their requests for customer satisfaction
- You are an effective communicator and work with excellent
spelling and grammar skills
- You enjoy working independently and can easily prioritize and
manage your tasks to accomplish your goals
- You're proud to have your abilities, as it shows in your
competence to work with little supervision
- You are willing and able to work on flexible shifts (occasional
nights, holidays and weekends)Benefits
- Casual, welcoming work environment
- A place to grow: culture that is centered in learning and
development, empowerment, collaboration, trust and support
- Support for your physical wellness: Competitive medical,
dental, and vision benefit plans
- Time for you and loved ones: Generous Paid Time Off (PTO)
totaling 3 weeks including holidays, vacation and PTO
Keywords: HR For The Culture, Houston , Customer Service Associate, Hospitality & Tourism , Houston, Texas
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