Concierge - Houston, TX
Company: Valet Living
Location: Houston
Posted on: June 25, 2022
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Job Description:
Grow as We Grow and Take Your Career to New Heights!
Do you have a knack for providing top-level customer service? Do
you go the extra mile to ensure satisfaction for clients and
guests? If so, this just might be the right opportunity for
you!
We are seeking a Concierge (Resident Experience Specialist) to
coordinate and provide amenity services to residents of our client
communities. You will work directly with residents, community
managers and home valets to coordinate service schedules and ensure
that exemplary customer service is being provided. Amenity services
includes pet walking, package delivery, doorstep garbage collection
and dry-cleaning pickup and delivery.
Location: Hiring for multiple locations in Houston, TX (77006,
77024, 77025, 77007, 77027)
Pay: $16.00 per Hour
Schedule/Hours: This position will cover day shift rotating
schedule within our 7 days a week operations: Monday to Sunday 9am
-7pm (Weekend availability is a must. Up to 40 hours per week)
Essential duties include:
-Manage the community's concierge suite and welcome residents,
prospective residents, vendors, community staff and contractors
when they come in
-Provide exemplary and timely customer service to residents, pets,
and community staff
-Keep the concierge suite clean, organized, well stocked and
inviting for resident interaction
-Assist residents making a service request by entering it into the
system
-Address and solve resident questions or concerns via in person,
email, or phone
-Manage and organize the delivery of resident packages and
notifying the resident
-Respond to all emergency calls in a prompt and efficient manner in
accordance with established procedures
-Develop and manage schedules for amenity services provided by the
Home Valets
-Build relationships with client residents and community staff
-Ensure we are following outlined protocol while providing amenity
services to residents
-Maintain a daily activity log for all services provided within the
community
-Conduct any amenity services needed in the absence of a Home
Valet, including pet walking, dry cleaning pickup/drop off,
doorstep trash collection and package delivery
-Ability to perform other duties as assigned by the District
Manager
You are a good fit if you have the following skills:
-Must have a commitment to service excellence with a friendly and
positive attitude
-Must love dogs and comfortable with pets & animals of all shapes,
sizes, temperaments The ability to multi-task and handle various
duties at one time
-Time-management and problem-solving skills is essential
-Maintain a professional appearance and friendly attitude toward
residents and community staff
-Able to keep up with the physical demands of being on your feet
and walking for much of the day
-Must be able to lift at least 25 pounds
-Able to cope with inclement weather (rain, snow, cold, or heat
wave, we walk through it all)
-Must display excellent verbal and written communications
skills
-Attention to detail and quality
-Ability to take direction, be reliable, work productively on one's
own and adhere to a schedule
-Own an iPhone with IOS 9 or newer or Android 6 or newer and
comfortable with downloading and using mobile apps
-Must have reliable transportation to commute between properties
and a valid driver's license, good driving record, with proof of
vehicle insurance
Education & Experience Requirements
-High school diploma or GED required
-3+ years of customer service experience in the hospitality
industry
-Experience working as a concierge in a hotel, luxury condominium,
or multifamily industry is a plus
-Certification or degree in Hospitality Management is a plus.
We provide the following comprehensive, flexible benefits to our
full-time associates and eligible family members.
-Health coverage for you and your family through medical, dental,
vision plans, and Pet insurance plan options
-Tax advantages through healthcare savings and flexible spending
accounts
-Financial protection through disability, life, accidental death &
dismemberment, and business travel insurance
-401k plan with a generous company matching contribution
-Generous paid time off program in which benefits increase along
with your tenure with the company
-Support of continued education through tuition reimbursement
-Associate and family assistance program
-Associate discount programs
-Referral bonus program
-Rewards and recognition program
Valet Living is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. We recruit, employ,
train, compensate, and promote without regard to race, religion,
creed, color, national origin, age, gender, sexual orientation,
gender identity, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local
law.
Keywords: Valet Living, Houston , Concierge - Houston, TX, Hospitality & Tourism , Houston, Texas
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