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Customer Service Clerk-Youth or Adult

Company: City of Houston
Location: Houston
Posted on: September 24, 2022

Job Description:

Applications Accepted From: All Persons InterestedPN# 29375Division: Customer Experience Section: VariousWorkdays & Hours: Mon - Sun, 8:00 am - 8:00 pm / Rotating Shift) Subject To ChangeDESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONSHouston Public Library (HPL) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Senior Customer Service Clerk (Youth or Adult Services) in our Neighborhood Libraries and Central Library. HPL serves a diverse population of 2.3 million citizens through a network of 37 Neighborhood Libraries across the Houston area, a Central Library, and three Special Collections Libraries. Successful candidates will communicate effectively, provide exceptional customer service at the customer service desk and via curbside services to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, collect tines and fees, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work. The Customer Service Clerk (Youth) will:

  • Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, and passive programming;
  • Collaborate with local community groups, other libraries, and city departments, as well as schools and day care centers;
  • Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library;
  • Enjoy working with youth and creating quality experiences for them and their families; and
  • Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. The Customer Service Clerk (Adult Services) will:
    • Assist with programming in the library for all ages including open job labs, computer classes, out of school time, English classes (ESOL), Citizenship classes, and adult literacy classes;
    • Collaborate with local community groups, other libraries, and city departments;
    • Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology;
    • Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly) Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our Neighborhood Libraries and Central Library, please visit Working ConditionsPosition requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writingJob Requirements:EDUCATION REQUIREMENTSRequires a high school diploma or a GED.EXPERIENCE REQUIREMENTSSix (6) months of clerical/customer service experience is required.LICENSE REQUIREMENTSNone
      • Proficient computer skills and working knowledge of Microsoft Office.
      • Experience working with people of diverse backgrounds.
      • Experience working in a public library setting
        • Experience working with children and families
        • Ability to communicate effectively orally and in writing.
        • Strong interpersonal skills and the ability to collaborate with others and to better serve our diverse communities, fluency in a foreign language is highly preferred
        • To better serve our diverse communities, fluency in a foreign language is highly preferred Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. SELECTION/SKILLS TESTS REQUIRED None Application review and/or interview. However, the Department may administer a skill assessment evaluation. SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 12 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: . To view your detailed application status, please log-in to your online profile by visiting: or call ). If you need special services or accommodations, call . (TTY 7-1-1) If you need login assistance or technical support call . Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE - Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Keywords: City of Houston, Houston , Customer Service Clerk-Youth or Adult, Hospitality & Tourism , Houston, Texas

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