Customer Service/Administrative Assistant

Company: Dance Expressions
Location: Friendswood
Posted on: September 24, 2022

Job Description:

Customer Service & Administration AssistantThe Dance Expressions Is Growing! We--re seeking an exceptional individual to join our team as a Customer Service & Administration Assistant.As the Customer Service & Administration Assistant for Dance Expressions, you will be the first point of contact for hundreds of members, responding speedily to all customer issues. As one of our most visible representatives, you are one of our brands' ambassadors!Your 6-star customer service will help us to foster happy and loyal customer relationships for years to come.This is a in person position and the hours are mostly day, but some evening. Must be available to work estimated 32 hours a week for the first two months to include training, and then will be 20-25 hours a week in a schedule that may flex from days to nights as needed.Tasks and ResponsibilitiesWe are looking for a clever, creative, tech-savvy, smart-working and detail-oriented star to join our team as the Customer Service & Administration Assistant.You--ll already be excellent and passionate about delivering outstanding customer service as well as being excited to work on various administrative tasks. You--ll have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time.The Day To Day - What You--ll Be Doing ExactlyCustomer Service- Management of main email address.- Responding to customer prospects inquiries- Working with our Customer Prospect Software in Active Campaign- Onboarding of new students/families- Managing private lessons and studio rentals- Responding to customer emails and other business/personal emails as directed by the Director.- Setting up events for current students/families- Set up intro programs for new students- Follow up on enrollment for new students- Collect and save testimonials given in various formats.- Take pictures of classes and eventsOrganization & Administration- Checking and adding and completion of tasks in Asana.- Organization of Dropbox folders and files.- Creating databases of procedures- Creating and managing documents in G-Suite (Google).- Managing sub requests, fulfillment and reminders.- Publishing newsletters via Constant Contact.- Managing supply orders- Facility management and upkeep- Manage files and organization of student informationExperience with the following software a plus...- Active Campaign- Jackrabbit- Asana- Wix- Google Apps (Drive, Gmail, Calendar, Forms, etc)- Facebook- InstagramIdeal Candidate Profile- Self-Motivated and Excellent Direction-Taker - You know how to prioritize the most important tasks (at times with minimal guidance), and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.- Excellent Communication Skills - You understand the nuances of email communication, and can handle even the most challenging situations with professionalism and warmth. You--re also committed to keeping your supervisor "in the know" about your progress. (No one has to ever chase you down!)- Excellent Grammar and Punctuation - You pride yourself on catching every typo and ensuring dates are correct and communication is clear!- Deadline-Obsessed and Detail-Oriented - You love doing tasks on time, and checking them off your.- Personal Responsibility - If you make a mistake, you take 100% responsibility and fast action to remedy the situation.What do you think?If you--ve just read this and it sounds like a great fit because you know you could completely own and deliver in this role...We would love to learn more about you!About Dance ExpressionsLed by Founder Jennifer Smith, Dance Expressions has 25 years of quality dance programs and events for ages 2 to 18. We pride on a family friendly atmosphere were we all staff is a role model and support to the children and families we serve.Job Type: Part-timePay: $12.00 - $15.00 per hourSchedule:Monday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Administrative Assistants & Receptionists: 2 years (Preferred)Customer service: 1 year (Preferred)Work Location: One location

Keywords: Dance Expressions, Houston , Customer Service/Administrative Assistant, Hospitality & Tourism , Friendswood, Texas