CUSTOMER SERVICE REPRESENTATIVE II

Company: City of Houston
Location: Houston
Posted on: March 19, 2023

Job Description:

Applications accepted from: All Persons InterestedSection: Resources & Client ServicesReporting Location: 718 E BurressWorkdays & Hours: Saturday - Friday Rotating shifts Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSDisplay excellent customer service to internal and external customers within the service line. Contribute to the vision, operational goals, and outcomes of the branch. Perform professional customer service inquiries related to the implementation of policies and procedures in the assigned service line. Prepare, schedule, and maintain itineraries, programs, and agendas. Assist in planning and implementing department sponsored activities and programs. Respond to written emails and telephone inquiries from the general public and elected officials. Draft correspondences, create reports and maintain electronic and hard copies of files. Maintain and track visitor log and electronically file on a monthly basis. Oversee building gate access and operate gate call box. WORKING CONDITIONSThe position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.This is a Houston Public Works Emergency Management position at the Tier III Level.

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