Hotel Front Desk Receptionist
Company: Holiday Inn Houston near Sugarland
Location: Houston
Posted on: May 27, 2023
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Job Description:
Do you have a passion for service and love to put a smile on
people's faces? Then you might be an excellent fit for the hotel
front desk agent position on our guest services team! You'll
welcome guests, manage their account information, and ensure they
have everything they need for an exceptional stay. Job seekers
interested in working in a high-energy environment with growth
opportunities and flexible hours should start their application
today!
Responsibilities:
Take incoming calls, online and in-person room bookings requests,
and answer questions about guests' needs involving room rates,
available rooms, amenities, rewards programs, and special
requests
General bookkeeping: ensure all hotel guest account information is
accurate and up-to-date
Field customer complaints when necessary
Connect with the housekeeping department to ensure guest
accommodations are ready
Greet, check-in, and check out guests when they arrive and leave
the premises, distribute keys and room assignments, and record
credit card information
Qualifications:
Has previous experience or working knowledge of Microsoft Office
and reservation management systems
Well-versed in taking telephone calls and handling stressful
situations
Displays impeccable interpersonal, time management, organizational
skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front
desk agent, hotel receptionist, or guest service specialist
preferred
Must have graduated high school, received a GED or equivalent
About Company:
206-room full-service hotel located in the southwest Houston
area.
Keywords: Holiday Inn Houston near Sugarland, Houston , Hotel Front Desk Receptionist, Hospitality & Tourism , Houston, Texas
Click
here to apply!
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