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Minibar Attendant

Company: The Post Oak Hotel at Uptown Houston
Location: Houston
Posted on: July 13, 2018

Job Description:

The Post Oak Hotel at Uptown Houston is the citys first elite destination for elegant accommodations and high-rise living, masterfully blended with extensive meeting space, prominent office space, designer fashion, fine dining and sophisticated amenities all in one tower. The 700,000 square-foot tower will show case over 250 luxury hotel rooms, more than 150,000 square-feet of boutique office space and 20 executive residences, all with dramatic interior finishes and unobstructed views of the surrounding neighborhoods and Downtown. The 38-story building will also feature an elegant and expansive ballroom, the largest in the Uptown area that is prominently located in the Galleria and Uptown Houston area along West Loop South with convenient access from Loop 610.
The Post Oak Hotel is seeking an experienced Minibar Attendant to join our new hotel team. Minibar Attendants will be responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner while meeting and exceeding all service standards for a Five Star hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Handle, order and organize all inventories required by Mini Bar, including inventory of expiration dates and FIFO rotation of all stock
  • Consistently replace minibar items in guest rooms per consumption
  • To observe and maintain daily condition of all physical facilities and equipment related to minibar operation
  • Maintain full understanding and knowledge of all food and beverage items on minibar menu
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations key hotel personnel, in-house events, directions, etc
  • Maintain a high level of cleanliness and organization in the mini-bar storage areas
  • Be familiar with all standards of performance excellence and adhere to these standards throughout our guests experience
  • Pick-up trays and clean tables as needed to ensure cleanliness. Maintain cleanliness of work areas, china, glass, etc., throughout the day
  • Complete closing duties, including restocking items, cleaning as needed, etc
  • Follow all company and safety and security policies and procedures;
  • Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information; protect company assets
  • Support all Colleagues and treat them with dignity and respect
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
  • Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Perform other reasonable job duties as requested by Supervisors.
  • Maintain a positive image and energy
  • Be knowledgeable about The Post Oak and its services

    QUALIFICATIONS:

    • A sincere desire to provide the utmost in guest service
    • Professional Grooming and Appearance
    • Solid interpersonal and clear communication skills, both in-person and over the phone.
    • Strong attention to detail a must
    • Ability to listen effectively
    • Ability to work nights, weekends, holidays with strong schedule flexibility to accommodate needs of the operation


      EDUCATION and/or EXPERIENCE:

      • High School diploma or equivalent and/or experience in a hotel or a related field
      • One to three years of restaurant experience
      • Bilingual a plus
      • TABC and Food Handlers Certification a plus
      • Knowledge in and or experience with Forbes 5 Star service standards is preferred


        Keywords: The Post Oak Hotel at Uptown Houston, Houston, Minibar Attendant, Hospitality & Tourism, Houston, Texas

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