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IT Senior Process Specialist - Mobile QA

Company: Houston Methodist
Location: Houston
Posted on: February 22, 2021

Job Description:

IT Senior Process Specialist - Mobile QA Work Shift: DAYWork Week: M - F
Job Summary
08/2019
JOB SUMMARY
At Houston Methodist, the IT Sr. Process Specialist is responsible for applying principles and standards of quality and cost disciplines in support of large to enterprise scale and complexity projects and operational initiatives. Ensures that goals and objectives are accomplished within prescribed time frame and requirements with quality and integrity. Ensure all documents generated during these activities follows process management best practices and are properly stored. The focus and assignments of the Sr. Process Specialist are support of testing processes on projects, including test planning and coordination that are established and repeatable year over year. Serves as a role model and mentor to more junior staff.Leverage your passion for high quality work by helping us transform healthcare! Our high performing MyMethodist App development team identified quality assurance as a critical need to take our team to the next level. The QA specialist will--implement and execute all aspects of quality and testing within the MyMethodist Mobile App team. The QA specialist partners with IT Management and all members of the team including designers, developers, analysts, and testers to foster a communicative and collaborative work environment. The role requires hands-on QA expertise, ability to take initiative and evolve HM's agile QA processes. We look forward to meeting the next member of our work family!--

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.


HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.--
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%
1. Independently manages assigned process activities to ensure outcomes match agreed upon customer expectations and outcomes. (EF)
2. Effectively communicates process information to stakeholders through agreed upon channels and timelines. This includes communicating with multiple levels of the organization including Senior and Executive leaders. (EF)
3. Guides and facilitates stakeholders throughout the organization in establishing detailed requirements for process activities. (EF)

SERVICE - 20%
1. Independently plans, organize and execute process-related activities on projects and operational initiatives. (EF)
2. Defines quality management and/or cost management plans to support projects and operational activities. (EF)
3. Report and address issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager when appropriate. Serve as liaison with project team members on issues related to process activities. (EF)
4. Serves as a mentor to more junior process specialists. (EF)

QUALITY/SAFETY - 35%
1. Independently establishes the project quality and/or cost control plan(s). (EF)
2. Adheres to standards and procedures for testing and/or cost control defined by the Portfolio & Process Management Office. (EF)
3. Maintain the process site, update process documentation. (EF)

FINANCE - 10%
1. Assists Project Manager with estimating project cost and defining project benefits associated with quality management. (EF)
2. Coaches Project Managers on project cost control fundamentals. (EF)
3. Validates consultants (contract labor) quality management deliverables. (EF)

GROWTH/INNOVATION - 10%
1. Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives. (EF)
2. Proactively manages own professional development and completes Individual Development Plan (IDP). (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o Bachelor Degree in Computer Science, Business Administration, or related discipline with an information technology focus

EXPERIENCE REQUIREMENTS
o Five years of successful experience in IT process activities in support of large to enterprise scale and complexity projects and operations initiatives, preferably in a healthcare environment.

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Lean and Six Sigma certifications preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Knowledge of how process activities are integrated to IT operations and the project life cycle.
o Knowledge of project management tools, methodologies and IT services management.
o Ability to generate and control documentation.
o Ability to interface with internal department and staff, physicians, vendors, and experts.
o Good verbal and written communication skills.
o Strong teamwork and interpersonal skills.
o Solid knowledge in Microsoft Office products

HMIT
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,--national origin, age, disability, status as a protected veteran or other characteristics protected by law.VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Company Profile
Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area. HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities. Overall, HM employs over 20,000 employees. FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016. Houston Methodist--is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. Manager of Information Technology - Field Operations
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Work Shift: DAYWork Week: M - FJob Summary5/2019At Houston Methodist, the IT Service Desk Analyst position is responsible for responding professionally and compassionately to internal --- We are proud to announce both Houston Methodist Hospital and Houston Methodist Baytown Hospital are ranked top ICUs as part of Healthgrades' 2021 Specialty Excellence Awards. The awards look to recognize hospitals delivering superior patient outcomes across 16 service lines. 214 hospitals were featured on the critical care list for --- Houston Methodist is excited to announce our newest partnership with Amazon's Alexa. We are launching functionality to allow Nurses to find jobs at Houston Methodist via their Alexa app or device. Now, Nurses can join our world-class team from anywhere. We are always working to make job searching easy for --- Houston Methodist is honored to be recognized with two prestigious awards by Press Ganey in 2020: The Pinnacle of Excellence Award and the Guardian of Excellence Award.The Pinnacle of Excellence Award recognizes top-performing healthcare organizations for achieving and maintaining consistently high levels of excellence over three years in patient --- Houston Methodist - Our Awards Get Us Noticed, But Our People Make Us Stand Out. With your support, Houston Methodist provides exceptional research, education and care that is truly leading medicine.

Keywords: Houston Methodist, Houston , IT Senior Process Specialist - Mobile QA, IT / Software / Systems , Houston, Texas

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