IT Senior Process Specialist - Mobile QA
Company: Houston Methodist
Posted on: February 22, 2021
IT Senior Process Specialist - Mobile QA Work Shift: DAYWork
Week: M - F
At Houston Methodist, the IT Sr. Process Specialist is responsible
for applying principles and standards of quality and cost
disciplines in support of large to enterprise scale and complexity
projects and operational initiatives. Ensures that goals and
objectives are accomplished within prescribed time frame and
requirements with quality and integrity. Ensure all documents
generated during these activities follows process management best
practices and are properly stored. The focus and assignments of the
Sr. Process Specialist are support of testing processes on
projects, including test planning and coordination that are
established and repeatable year over year. Serves as a role model
and mentor to more junior staff.Leverage your passion for high
quality work by helping us transform healthcare! Our high
performing MyMethodist App development team identified quality
assurance as a critical need to take our team to the next level.
The QA specialist will--implement and execute all aspects of
quality and testing within the MyMethodist Mobile App team. The QA
specialist partners with IT Management and all members of the team
including designers, developers, analysts, and testers to foster a
communicative and collaborative work environment. The role requires
hands-on QA expertise, ability to take initiative and evolve HM's
agile QA processes. We look forward to meeting the next member of
our work family!--
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
- RESPECT: We treat every individual as a person of worth, dignity,
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.--
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their
needs are being met
o Involves patients (customers) in shift/handoff reports by
enabling their participation in their plan of care as applicable to
the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 25%
1. Independently manages assigned process activities to ensure
outcomes match agreed upon customer expectations and outcomes.
2. Effectively communicates process information to stakeholders
through agreed upon channels and timelines. This includes
communicating with multiple levels of the organization including
Senior and Executive leaders. (EF)
3. Guides and facilitates stakeholders throughout the organization
in establishing detailed requirements for process activities.
SERVICE - 20%
1. Independently plans, organize and execute process-related
activities on projects and operational initiatives. (EF)
2. Defines quality management and/or cost management plans to
support projects and operational activities. (EF)
3. Report and address issues as they arise identifying and
implementing alternative solutions or escalating to the operations
or project manager when appropriate. Serve as liaison with project
team members on issues related to process activities. (EF)
4. Serves as a mentor to more junior process specialists. (EF)
QUALITY/SAFETY - 35%
1. Independently establishes the project quality and/or cost
control plan(s). (EF)
2. Adheres to standards and procedures for testing and/or cost
control defined by the Portfolio & Process Management Office.
3. Maintain the process site, update process documentation.
FINANCE - 10%
1. Assists Project Manager with estimating project cost and
defining project benefits associated with quality management.
2. Coaches Project Managers on project cost control fundamentals.
3. Validates consultants (contract labor) quality management
GROWTH/INNOVATION - 10%
1. Proposes opportunities to improve the Portfolio & Process
Management Office and participates in improvement initiatives.
2. Proactively manages own professional development and completes
Individual Development Plan (IDP). (EF)
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
o Bachelor Degree in Computer Science, Business Administration, or
related discipline with an information technology focus
o Five years of successful experience in IT process activities in
support of large to enterprise scale and complexity projects and
operations initiatives, preferably in a healthcare environment.
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Lean and Six Sigma certifications preferred.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
o Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
o Knowledge of how process activities are integrated to IT
operations and the project life cycle.
o Knowledge of project management tools, methodologies and IT
o Ability to generate and control documentation.
o Ability to interface with internal department and staff,
physicians, vendors, and experts.
o Good verbal and written communication skills.
o Strong teamwork and interpersonal skills.
o Solid knowledge in Microsoft Office products
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.Equal employment
opportunity is a sound and just concept to which Houston Methodist
is firmly bound. Houston Methodist will not engage in
discrimination against or harassment of any person employed or
seeking employment with Houston Methodist on the basis of race,
color, religion, sex, sexual orientation, gender
identity,--national origin, age, disability, status as a protected
veteran or other characteristics protected by law.VEVRAA Federal
Contractor - priority referral Protected Veterans requested.
Houston Methodist (HM) is one of the nation's leading health
systems and academic medical centers. HM consists of 7 hospitals:
Houston Methodist Hospital, its flagship academic hospital in the
heart of the Texas Medical Center and six community hospitals
throughout the greater Houston metropolitan area. HM also includes
a research institute, a global business division, numerous
physician practices and several free standing emergency rooms and
outpatient facilities. Overall, HM employs over 20,000 employees.
FORBES magazine has placed Houston Methodist on its annual list of
Best Employers in 2016. Houston Methodist--is supported by a wide
variety of business functions that operate at the system level to
help enable clinical departments to provide the best patient care
and service in a spiritual environment. Manager of Information
Technology - Field Operations
Houston Methodist Clear Lake Hospital, Nassau Bay, TX
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are proud to announce both Houston Methodist Hospital and Houston
Methodist Baytown Hospital are ranked top ICUs as part of
Healthgrades' 2021 Specialty Excellence Awards. The awards look to
recognize hospitals delivering superior patient outcomes across 16
service lines. 214 hospitals were featured on the critical care
list for --- Houston Methodist is excited to announce our newest
partnership with Amazon's Alexa. We are launching functionality to
allow Nurses to find jobs at Houston Methodist via their Alexa app
or device. Now, Nurses can join our world-class team from anywhere.
We are always working to make job searching easy for --- Houston
Methodist is honored to be recognized with two prestigious awards
by Press Ganey in 2020: The Pinnacle of Excellence Award and the
Guardian of Excellence Award.The Pinnacle of Excellence Award
recognizes top-performing healthcare organizations for achieving
and maintaining consistently high levels of excellence over three
years in patient --- Houston Methodist - Our Awards Get Us Noticed,
But Our People Make Us Stand Out. With your support, Houston
Methodist provides exceptional research, education and care that is
truly leading medicine.
Keywords: Houston Methodist, Houston , IT Senior Process Specialist - Mobile QA, IT / Software / Systems , Houston, Texas
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