UPS Field Service Area Supervisor
Posted on: February 24, 2021
Eaton's Power Quality division is currently seeking a UPS Field
Service Area Supervisor to join our team. This position is based in
greater Houston or San Antonio Texas area. Relocation assistance
will be provided.
The UPS Field Service Area Supervisor is responsible for directing
and coordinating the activities of the UPS Field Service regional
operations toward achieving sales, profit and growth goals, while
continually improving quality and customer service levels within
the UPS service groups. As the window to the local market, the Area
Supervisor's charge is to increase the net present value of Eaton's
relationship with assigned territory customers by driving near-term
revenue and positioning Eaton for larger wins in the future. The
Area Supervisor is responsible for leading & developing his or her
direct reports, field service electronics technicians, to drive top
performance and world class customer support.
At Eaton, our Power Quality service team delivers solutions to some
of our customers' most challenging energy management requirements.
We are looking for people who bring the passion for leadership and
can drive innovation and engineering excellence. Let's talk about
your future with Eaton!
Eaton Corporation's Power Quality Division designs Uninterruptible
Power Supply (UPS) systems, batteries, and electronic based
products to ensure reliability in the most demanding applications.
UPS systems condition power to protect against power quality
hazards, as well as provide continuous backup power during outages.
Like an automobile, UPS systems require preventative maintenance to
ensure optimal performance.
Making what matters work at Eaton takes the passion of every
employee around the world. We create an environment where
creativity, invention and discovery become reality, each and every
day. It's where bold, bright professionals like you can reach your
full potential-and where you can help us reach ours.
In This Function, You Will
- Assure the safety of employees who work in low, medium, and
high voltage work environments. Ensures strict compliance with
safety policies, trains and implements safety programs, ensures
safety equipment resources are available and properly tested, acts
as a safety liaison with customers.
- Assure an effective and skilled team through recruiting,
assessment of talent (find gaps and follow action plans to fill
gaps), training & development, and communication. Provide
leadership and direction to ensure professional growth for
- Act as sales and marketing agent in conjunction with Sales Team
to ensure top line sales objectives are met. Identify and develop
prospective new customers. Keep current on the trends and
significant issues in the local marketplace.
- Develop forwarding looking profit plan and monthly forecasts
with accuracy so that the operation meets these numbers on a
monthly (and even daily) basis. Responsible for procurement,
efficient execution / ability to execute to sales quotes, cost
control, leveraging subcontractors, inventory management, managing
receivables and turn of backlog and projects.
- Handles escalation procedures in accordance with our 24/7
service business. Makes sound business decisions on the fly when
support functions are unavailable.
- Is a good corporate citizenship and demonstrates attributes
aligned with the Eaton Leadership profile.
When we embrace the different ideas, perspectives and backgrounds
that make each of us unique, we - as individuals and as a company -
We are committed to ensuring equal employment opportunities for all
job applicants and employees. Employment decisions are based upon
job-related reasons regardless of an applicant's race, color,
religion, sex, sexual orientation, gender identity, age, national
origin, disability, marital status, genetic information, protected
veteran status, or any other status protected by law.
Required (Basic) Qualifications
- Bachelor's Degree from an accredited institution OR minimum 5
years electrical/electronic field service expertise plus current
active enrollment in an accredited Bachelor's degree program with
requirement to complete their Bachelor's Degree within two years of
start date in the position will be considered.
- Minimum of 2 years of people leadership experience or 5 years
of large technical project leadership experience.
- Possess and maintain a valid and unrestricted driver's
- Must be legally authorized to work in the United States without
- Experience leading a remote team.
- Strong knowledge of uninterruptable power systems and control
products, as well as field service practices and procedures and
Position Success Criteria
- Demonstrated leadership qualities aligned with the Eaton Leader
- Strong financial and business acumen.
- Strong collaborative skills; ability to successfully work in a
- Demonstrated success in: a) driving zero incident safety
culture; b); performance results; c) building high performance
teams; d) leading cross-functionally; e) developing and retaining
leaders; f) driving organizational change.
North America - US/Puerto Rico
United States-Texas-San Antonio
San Antonio TX Loc
ESSG PQD FSCS Field Service Customer Support
Is remote work (i.e. working from home or another Eaton facility)
allowed for this position?
Does this position offer relocation?
Relocation from within hiring country only
Yes, 25 % of the Time
Requisition ID :094089
Keywords: Eaton, Houston , UPS Field Service Area Supervisor, IT / Software / Systems , Houston, Texas
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