Information Technology Intern
Company: EDP Renewables
Location: Houston
Posted on: April 10, 2021
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Job Description:
General Description The Information Technology Intern will be
responsible for remote site support issues and will follow each
issue from the initial symptom to final resolution. You'll have
responsibility for setting up, developing and maintaining remote
site networks within EDPR (Substations and O). You'll offer support
to stakeholders, who can be IT team, internal customers, 3rd party
entities and troubleshoot any problems that arise. This may, in
some cases, involve designing new networks. Your aim is to ensure
the integrity of high availability network infrastructure to
provide maximum performance for your users. EDPR is providing an
internship for our network field operations teams. We engage our
interns in the core of our operations. As a valued member of the
team, the intern will do exciting, challenging work, solve real
world problems and make a meaningful impact. The intern will
actively participate in both special projects to enrich their
experience and maximize their exposure to the EDPR's mission and
work alongside full-time engineers to experience the daily
expectations and relationships required for success on a
high-performance technical team. Most importantly, EDPR's IT is a
team in which all employees are vital to the company's success, and
value a respectful and friendly collaborative environment. Main
accountabilities: Provide smart hands support for
telecommunications infrastructure and services Hands on skill with
network devices (Routers, switches, firewalls) Document all support
work and update existing Standard Operating Procedures Installing,
removing or swapping equipment Support and assist in the
troubleshooting and testing network equipment and components
Locating and or identifying network circuits and tagging the demark
location Maintain the Inventory of the Network Devices Network
knowledge/experience with networking, switching and routing (MPLS,
IPsec) Manage and solve day to day support tickets for EDPR
internal customers and work with various internal teams as needed
Replace failed networking components as needed Support end-user
connectivity needs Update and refresh hardware, operating systems,
firmware and software to provide needed functionality and security
Auditing network elements and updating systems of record Patching
cable installation and recovery Installing power leads Other duties
as assigned. Direct reports: 0 Travel: 30% Minimum qualifications:
Clear understanding of concepts like Network Design,
troubleshooting, monitoring, support and Management; Fundamental
understanding of and hands-on experience with network technologies
including firewalls, routing/switching, VLANs, and 802.11a/b/g/n/ac
wireless; Desired Skills Excellent customer-oriented service skills
- the ability to be empathetic, accurate, compassionate,
responsive, resourceful, and conscientious Excellent
organizational, written and oral communication skills A strong
sense of urgency Ability to evaluate, troubleshoot, and follow-up
on internal customer issues as well as replicate and document for
further escalation Think outside the box, propose improvements to
our process, product, and knowledge Behavioral requirements: Strong
analytical, quantitative, and interpersonal skills Eagerness to
learn Ability to multitask in a fast-paced and collaborative
working environment Possess excellent attention to detail Ability
to be self-motivated Strong problem-solving ability Physical
demands & working conditions: Sitting/Standing/Flexibility: Ability
to stand and sit for 8 or more hours when in an office environment
Speech/Reading: Ability to speak, read, and write English
proficiently and deliver a variety of instructions furnished in
written, verbal, diagram, or schedule form Lifting: Ability to lift
items weighing up to 10 pounds Vision/Hearing: Ability to
understand a variety of instructions furnished in written, verbal,
diagram, or schedule form Safety: Ability to understand and
communicate safety precautions when necessary
Keywords: EDP Renewables, Houston , Information Technology Intern, IT / Software / Systems , Houston, Texas
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