Information Technology Intern

Company: EDP Renewables
Location: Houston
Posted on: April 10, 2021

Job Description:

General Description The Information Technology Intern will be responsible for remote site support issues and will follow each issue from the initial symptom to final resolution. You'll have responsibility for setting up, developing and maintaining remote site networks within EDPR (Substations and O). You'll offer support to stakeholders, who can be IT team, internal customers, 3rd party entities and troubleshoot any problems that arise. This may, in some cases, involve designing new networks. Your aim is to ensure the integrity of high availability network infrastructure to provide maximum performance for your users. EDPR is providing an internship for our network field operations teams. We engage our interns in the core of our operations. As a valued member of the team, the intern will do exciting, challenging work, solve real world problems and make a meaningful impact. The intern will actively participate in both special projects to enrich their experience and maximize their exposure to the EDPR's mission and work alongside full-time engineers to experience the daily expectations and relationships required for success on a high-performance technical team. Most importantly, EDPR's IT is a team in which all employees are vital to the company's success, and value a respectful and friendly collaborative environment. Main accountabilities: Provide smart hands support for telecommunications infrastructure and services Hands on skill with network devices (Routers, switches, firewalls) Document all support work and update existing Standard Operating Procedures Installing, removing or swapping equipment Support and assist in the troubleshooting and testing network equipment and components Locating and or identifying network circuits and tagging the demark location Maintain the Inventory of the Network Devices Network knowledge/experience with networking, switching and routing (MPLS, IPsec) Manage and solve day to day support tickets for EDPR internal customers and work with various internal teams as needed Replace failed networking components as needed Support end-user connectivity needs Update and refresh hardware, operating systems, firmware and software to provide needed functionality and security Auditing network elements and updating systems of record Patching cable installation and recovery Installing power leads Other duties as assigned. Direct reports: 0 Travel: 30% Minimum qualifications: Clear understanding of concepts like Network Design, troubleshooting, monitoring, support and Management; Fundamental understanding of and hands-on experience with network technologies including firewalls, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless; Desired Skills Excellent customer-oriented service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious Excellent organizational, written and oral communication skills A strong sense of urgency Ability to evaluate, troubleshoot, and follow-up on internal customer issues as well as replicate and document for further escalation Think outside the box, propose improvements to our process, product, and knowledge Behavioral requirements: Strong analytical, quantitative, and interpersonal skills Eagerness to learn Ability to multitask in a fast-paced and collaborative working environment Possess excellent attention to detail Ability to be self-motivated Strong problem-solving ability Physical demands & working conditions: Sitting/Standing/Flexibility: Ability to stand and sit for 8 or more hours when in an office environment Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form Lifting: Ability to lift items weighing up to 10 pounds Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form Safety: Ability to understand and communicate safety precautions when necessary

Keywords: EDP Renewables, Houston , Information Technology Intern, IT / Software / Systems , Houston, Texas