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Building Technology Implementation and Support Specialist

Company: Simpson Manufacturing Company, Inc.
Location: Houston
Posted on: November 22, 2021

Job Description:

REWARDS AT SIMPSON STRONG-TIE We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.

  • Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
  • Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. HOW WE'RE MAINTAINING A SAFE WORK ENVIRONMENT These are some of the ways we're maintaining a safe work environment at Simpson Strong-Tie.
    • Sanitizing: Increased cleaning and disinfecting of facilities
    • Hand Sanitizer and Wipes: Providing hand sanitizer and wipes throughout our facilities
    • Face Coverings: Providing face coverings for employees
    • Limited Guests and Vendors: Limiting guests and vendors to those who are essential only
    • Extended Sick Pay: Encouraging employees to stay home when sick
    • Travel: Banning the use of public transportation for business purposes, when possible BE A MAKER At Simpson Strong-Tie, there's a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you're in - from production, to sales, to engineering - you'll contribute to the growth and success of the company by having a Maker mindset. When you think of the best a family has to offer - support, collaboration and respect - that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home. You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work - a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers. YOU You want to be an important member of a strong team of other makers who take pride in their work and support each other. As a Building Technology Implementation & Support Specialist, you will oversee the consultation, implementation, training and support of Simpson Strong-Tie's component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Building Technology sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie's Building Technology market segment. As the Implementation & Support Specialist you will work with Regional Sales Managers, Building Technology teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction. If career growth is important to you, we not only know how to help you with that, it's what we love to do: . WHAT YOU'LL BE DOING (% of Time) Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs. (50%) Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customer's requirements. (15%) Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training. (15%) Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. (10%) Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and communicate projects as required. (10%) DESIRED SKILLS AND EXPERIENCE If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:
      • Bachelor's degree preferred.
      • 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP. Understanding of wood framed construction practices, details, related building codes and design standards preferred.
      • Analysis/Reasoning: Ability to make sound business judgments.
      • Creative & Innovative Thinking: Ability to exhibit creativity and innovation when contributing to organizational and individual objectives.
      • Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective when making decisions.
      • Mathematical Reasoning: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
      • Problem Solving: Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
      • Adaptability & Flexibility: Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
      • Customer Focus: Ability to build and sustain productive customer relationships.
      • Relationship Building: Ability to work collaboratively with employees within department and across functions.
      • Organization & Prioritization: Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs.
      • Computer/Software/Technology: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting. TRAVEL REQUIRED This job requires 50% domestic travel. WORK STATUS & LOCATION This full-time, exempt position is located within McKinney's branch boundaries that make up the 15 southeastern states. RELOCATION Relocation is/is not available for this position. In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law. Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates. #NowHiring #GetHired #Hiring #HiringNow

Keywords: Simpson Manufacturing Company, Inc., Houston , Building Technology Implementation and Support Specialist, IT / Software / Systems , Houston, Texas

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