IT Professional - Applications (Salesforce Admin/Developer)
Company: City of Houston
Location: Houston
Posted on: January 27, 2023
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Job Description:
Applications accepted from: ALL PERSONS
INTERESTEDDivision/Section: Information Technology / Technology
ApplicationsWorkdays & Hours : Shift work, could include a rotating
schedule, weekends and holidays (Subject to change)DESCRIPTIONS OF
DUTIES/ESSENTIAL FUNCTIONSThe Information Technology Division
Technology Applications section of the Houston Airport System (HAS)
provides technology systems and information that enhances the
passenger experience and empowers the Houston Airports to meet its
mission and vision.The IT Professional - Applications maintains and
administers the Salesforce environment. This position performs user
onboarding, helpdesk tickets, field creation, creates and updates
flows, and creates reports and dashboards. The IT Professional -
Applications learns the existing code, architecture and deployment
process of HAS Salesforce Service Cloud and participates in the
discussion and deployment of the Marketing Cloud. This position
participates in the development and enhancement of Apex (classes
and triggers), Lightning Components, and Visualforce to extend
Salesforce in order to support business requirements. This position
also builds data interfaces with other applications by developing
custom REST/SOAP APIs and consuming REST/SOAP APIs. The IT
Professional - Applications works closely with integration partner
and vendor, participates in testing and monitors key performance
indicators (KPIs) to ensure quality of service. This position
consults across multiple HAS teams and technology areas to resolve
technical and design issues and contributes to troubleshooting,
problem management, root-cause analysis, and solution
implementation and integrates data from various back-end services
and databases thru APIs or ETL. The IT Professional - Applications
collaborates with business stakeholders and data engineers to
understand business requirements and contributes to solution
architecture and design (declarative/custom code, security,
scalability, limits). The IT Professional - Applications takes
responsibility for all phases of Software Development which
involves requirement gathering, requirement analysis, design,
development, implementation Integration & enhancements in projects.
This position provides technical consultation and acts as reference
point to peers, other business areas, senior leadership and
external customers. The IT Professional - Applications becomes an
expert and thought leader in Salesforce development, administration
and support and creates and maintains development and process
documentation. This position contributes to all stages of a project
from planning to deployment as a developer, an administrator and an
architect and stays up to date with new technologies and uses that
knowledge to help guide the projects they contribute to as well as
overall team direction. "Must be able to pass a criminal background
check, obtain and maintain federally mandated security clearances
where required.The IT Professional - Applications duties include
but are not limited to:SYSTEMS ANALYSIS & PROGRAMMING: Under
general direction, formulates and defines system scope and
objectives based on user needs. Develops and tests moderately
complex applications by applying knowledge of programming or
database techniques and computer systems. Devises or modifies
procedures to solve moderately complex problems considering
computer equipment capacity and limitations, operating time, and
form of desired results. Prepares detailed specifications from
which programs will be written. Analyzes and revises existing
system logic difficulties and documentation as necessary. Ensures
effectiveness of applications by performing preventive maintenance
work; applies patches; performs upgrades.CUSTOMER SERVICE: Provides
technical assistance on moderately complex software issues. Serves
as tier 2 support to resolve end-users problems. Evaluates user's
requests for new or modified application features. Determines
feasibility, cost and time required, compatibility with current
system and computer capabilities.ADMINISTRATION: Prepares technical
support documentation to describe application development,
configuration, logic, coding and corrections. Reads manuals,
periodicals, and technical reports to learn ways to develop
programs that meet user requirements.TEAM EFFORT: Contributes to
team effort by accomplishing related results and performing related
responsibilities as needed.WORKING CONDITIONSThe position is
physically comfortable; the individual has discretion about
walking, standing, etc. Operates a motor vehicle. There are no
major sources of discomfort, i.e., essentially normal office
environment with acceptable lighting, temperature and air
conditions. Significant time spent using computer display,
keyboard, and mouse. Requires the ability to make closely
coordinated eye/hand movements within very fine tolerance and/or
calibration demands.
Keywords: City of Houston, Houston , IT Professional - Applications (Salesforce Admin/Developer), IT / Software / Systems , Houston, Texas
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