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Field Service Engineer MV Drives

Company: ABB
Location: Houston
Posted on: May 28, 2023

Job Description:

Field Service Engineer MV Drives
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a Service Engineer, you will be executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.In this role, you will be responsible for providing routine maintenance and on-site or remote technical support.You will provide technical onsite and offsite support and expertise in response to a variety of site work requests, telephone calls and emails regarding installation, commissioning, troubleshooting, preventive maintenance and programming questions and to technical problems encountered by users of ABB Medium Voltage drives. This in turn results in different actions on the part of the individual depending on the specific circumstances of each case. Execution is performed in a timely manner.This role can be located in the US near a major airport.
This is a position with global grade
16
This position reports to
Service Team Leader
Your responsibilities

  • Provide technical support for more complex problems. Act as the technical liaison with other departments to address and resolve the more complex inquiries and problems
  • Investigate problems and independently initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction
  • Collaborate with Local and Global Support to perform troubleshooting and repair work on Medium Voltage Drive products under warranty at customer sites throughout covered countries
  • Execute actions within the framework of product warranty policies, ensuring customer satisfaction while achieving cost-control objectives
  • Execute policy to support out of warranty Drive products and system components. Perform onsite (onshore and offshore) work which includes commissioning and troubleshooting at customer installations. Traveling could be up to 80% of workload
  • Enter each reportable case as applicable in the SAP Customer Service module and other service tools
  • Maintain communication with other departments to stay abreast of product release and up-dates. Maintain technical competence in troubleshooting and repair of Medium Voltage Drives
  • Conduct internal and external training events. Participate proactively in contributing feedback to Support line regarding product quality issues in an effort to reduce warranty costs
  • Required to provide technical support evenings and weekends on a rotating schedule. Take ownership of the cases he is dealing with. Self-thinking and act independently without directing from his supervisor Your background
    • Bachelors in Engineering degree with 5 years' experience in installing, testing, repairing or troubleshooting AC (Alternating Current)/DC (Direct Current) drive systems and their associated controls in-depth knowledge of AC/DC drive and motor operation required
    • Ability to interpret engineering documents such as circuit diagrams, wiring diagrams, assembly drawings, technical manuals and technical specifications required
    • Preferred experience with MV (Medium Voltage) Drives
    • Requires a valid drivers license and passport
    • Travel up to 80% required
    • Candidates must already have a work authorization that would permit them to work for ABB in the US
      More about us
      ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

Keywords: ABB, Houston , Field Service Engineer MV Drives, IT / Software / Systems , Houston, Texas

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