Principal IT Operations Specialist (Oracle)
Company: Discover Financial Services
Location: Houston
Posted on: April 17, 2024
Job Description:
Discover. A brighter future.With us, you'll do meaningful work
from Day 1. Our collaborative culture is built on three core
behaviors: We Play to Win, We Get Better Every Day & We Succeed
Together. And we mean it - we want you to grow and make a
difference at one of the world's leading digital banking and
payments companies. -We value what makes you unique so that you
have an opportunity to shine. Come build your future, while being
the reason millions of people find a brighter financial future with
Discover.Job Description:At Discover, be part of a culture where
diversity, teamwork, and collaboration reign. Join a company that
is just as employee focused as it is on its customers and is
consistently awarded for both. We're all about people, and our
employees are why Discover is a great place to work. Be the reason
we help millions of consumers build a brighter financial future and
achieve yours along the way with a rewarding career. -The Principal
IT Operations Specialist coordinates the activities of the Oracle
DBA team daily and assists with team activities and performance.
This role acts as a point person for communicating with other teams
and customers. Ensures procedures are followed and may lead a small
team of IT Operations Specialists. - Actively manages and escalates
risk and customer-impacting issues within the day-to-day role to
management. -Responsibilities -
- Responsible for creating, communicating, coordinating, and
gathering approvals on the large initiatives (patching, TDE, HW
refresh, Upgrades, etc.).
- Run Office Hours and field questions on impact of our
operational maintenance.
- Represent our team during weekly Change Advisory Board
meetings.
- Working alongside Database Engineering team daily to ensure we
are on track according to our documented plan.
- Provides shift leadership to IT Operations team. Coordinates
activities of the team daily. Provides feedback and coaching to
team members. Schedules resources as needed for support.
Participates in leadership for team activities and performance.
-
- Authors and reviews SOP's and system documentation, procedures
as required. -
- Collaborates with Business and BT partners to ensure internal
and external customers' needs are met. -
- Works with Business partners, operations, product/applications
teams, and project managers to develop process and procedures for
operational readiness. -Minimum Qualifications -At a minimum,
here's what we need from you: -
- Associates Degree in Computer Science or related -
- 6+ years of experience in IT Computer Operations, IT Customer
Service or related -
- In lieu of a degree, 8+ years of experience in IT Computer
Operations, IT Customer Service or related -Preferred
Qualifications -Bonus Points If You Have: -
- Bachelor's Degree in Computer Science or related -
- 8+ years of experience in IT Computer Operations, IT Customer
Service or related -
- ITIL certification -Key Skillsets
- Passionate drive for Operation Excellence.
- Excellent communication skills, able to present technical
details clearly and influence others.
- Consistently communicates clear goals and messages that are
appropriate for the audience.
- Strong analytical thinking and attention to detail.
- Drives and leads collaboration efforts with others throughout
the organization.
- Working in an Agile environment.
- Familiar with Jira, ServiceNow.Technical Background
- Oracle Database
- Oracle Exadata
- MS SQL Server#LI-JJ1Application Deadline:The application window
for this position is anticipated to close on Apr-08-2024. We
encourage you to apply as soon as possible. The posting may be
available past this date, but it is not guaranteed.Compensation:The
base pay for this position generally ranges between $88,500.00 to
$149,300.00. Additional incentives may be provided as part of a
market competitive total compensation package. Factors, such as but
not limited to, geographical location, relevant experience,
education, and skill level may impact the pay for this
position.Benefits:We also offer a range of benefits and programs
based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase PlanLearn more at .What are you waiting
for? Apply today!All Discover employees place our customers at the
very center of our work. -To deliver on our promises to our
customers, each of us contribute every day to a culture that values
compliance and risk management.Discover is committed to a diverse
and inclusive workplace. Discover is an equal opportunity employer
and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin, age,
disability, protected veteran status, or other legally protected
status. (Know Your Rights & Pay Transparency Nondiscrimination
Provision)Discover complies with federal, state, and local laws
applicable to qualified individuals with disabilities and is
committed to providing reasonable accommodations. If you require a
reasonable accommodation to search for a position, to complete an
application, and/or to participate in an interview, please email
HireAccommodation@discover.com. -Any information you provide
regarding your accommodation needs will be kept confidential and
will only be used to determine and provide necessary
accommodation.
Keywords: Discover Financial Services, Houston , Principal IT Operations Specialist (Oracle), IT / Software / Systems , Houston, Texas
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