TECHNICAL CLIENT RELATIONS ACCOUNT MANAGER II

Company: Worldpay
Location: Houston
Posted on: September 4, 2024

Job Description:

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Technical Client Relations Account Manager II to join our ever-evolving Worldpay B2B Payments Support Services team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team: Worldpay B2B Payments Support Services team provides support for our merchants who use the B2B suite of payments products and solutions. The team interacts externally with merchants as they assist in problem solving and internally with Development teams and Professional Services teams on Product enhancements or customizations. What you'll own:

• You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries.
• You will provide support in research and resolution of problems and inquiries.
• Your interpersonal skills, technical product knowledge and expertise will be critical to responding to daily client-centric activities.
• You will need to maintain comprehensive knowledge of applicable products, services and company policies and procedures. What you bring:
  • Knowledge of ERP systems (SAP/Oracle), general networking concepts as well as exposure to software integration concepts.
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
  • You are an experienced candidate with strong problem-solving expertise in either a software support or other technical role.
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
  • Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience. Added bonus if you have:
    • Candidate should have the ability to analyze and solve problems using learned techniques and tools.
    • Candidate should have strong organizational and time management skills, which is required.
    • Candidate should be resourceful and proactive in gathering information and sharing ideas.
    • What we offer you
    • A competitive salary and benefits
    • The chance to work on some of the most challenging, relevant issues in financial services & technology
    • A work environment built on collaboration, flexibility and respect
    • Varied and challenging work to help you grow your technical skillset Worldpay perks - what we'll bring for you: We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
      • A competitive salary and benefits.
      • Time to support charities and give back to your community.
      • Parental leave policy.
      • Global recognition platform.
      • Virgin Pulse access.
      • Global employee assistance program. What makes a Worldpayer: At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
        • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
        • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
        • Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn. #LI-MP1 Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $80,960.00 - $131,960.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
          For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Keywords: Worldpay, Houston , TECHNICAL CLIENT RELATIONS ACCOUNT MANAGER II, IT / Software / Systems , Houston, Texas