Tier 1 / Help Desk Task Lead (ARNORTH)

Company: Summit Technologies
Location: Houston
Posted on: April 2, 2026

Job Description:

Tier 1 / Help Desk Task Lead Location: Fort Sam Houston, TX Clearance: Top Secret (required) Employment Type: Full-Time | Contract Support Position Summary The Tier 1 Task Lead provides senior leadership and technical direction for the Service Desk/Help Desk supporting approximately 900 users and 1,200 endpoints across NIPRNET environments. Key Responsibilities Supervise Tier 1 Help Desk personnel in multi-shift operations Oversee incident response, troubleshooting, and escalation Ensure performance metrics and service level requirements are met Provide senior-level technical guidance and system configuration oversight Required Qualifications Active Top Secret clearance DoD 8570 IAT Level I certification (Security or equivalent) Minimum 10 years IT customer support experience Minimum 6 years supervisory experience Strong knowledge of Microsoft environments, Active Directory, SaaS tools *Position contingent on contract win. Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

Keywords: Summit Technologies, Houston , Tier 1 / Help Desk Task Lead (ARNORTH), IT / Software / Systems , Houston, Texas