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IT Desk Support

Company: Cogent Infotech.
Location: Houston
Posted on: January 17, 2020

Job Description:

Hi, I am Prachi Tyagi, and I'm an Executive - Talent Acquisition at COGENT Infotech Corp. COGENT Infotech Corp is currently seeking for Deskside Support in Houston, TX for 1 years with our direct Client, If you are available and interested for below position, please kindly respond me back with updated resume and contact details, you also get in touch with me on my number 412-927-0384 or E-mail me [Click Here to Email Your Resum--] . NOTE: Interview mode will be Skype/ Webex . Title: Deskside Support Work Location: Houston, TX Duration: 1 yr Important: Candidates must be very strong technically from a deskside support perspective. Prefer USCIT, but will certainly consider others as long as they have excellent English communication skills. Description Provide desktop managed service in locations within North America as provided by Client. Accept Service Request and Incident from the First or Second Level Support via ServiceNow for the locations specified by Client Fulfill assigned Service Request and Incidents from ServiceNow for local desktops, laptops, and printers/plotters in scope Troubleshoot, install, configure, and support monitors in single and multiple set ups Troubleshoot and support desk side network issues and connectivity Escalate Service Request and Incident resolution as necessary, involving other 3rd Party Level 3 support when required Provide laptop, desktop, tablet, telephony, and other peripheral deployment Perform office moves- computers, printers, monitors, telephony and reconnect at new location; including validation all hardware and network connections are in working order Install standard peripheral devices and applications; escalate requests for non-standard peripherals Maintain network hardware and software Providing hands-on hardware and software support Diagnose hardware and software problems Install network software, and document network support activities Provide user training of new software/hardware rollouts Participate in hardware and software configuration management Provide first level phone support to users on hardware, software, network and other issues Assist in troubleshooting software application issues Providing end user support as well as performing technical system administrator tasks Ensure network availability to all system users and perform maintenance to support network availability Provide technical support and maintenance of installed applications software Recover from hardware or software failures Provide support to a wide range of client needs such as PC support, network support, server support and software troubleshooting Installing software on the servers Provide associates with network technical support on local area network and wireless network Support remote users in resolving network connectivity issues Configure, and maintain application software and server applications Manage hardware equipment and software licenses Provide network users with technical support for access to network resources, configure network components and associated services, set-up and maintain basic network hardware and software components Provide local and remote support for all end users

Keywords: Cogent Infotech., Houston , IT Desk Support, Other , Houston, Texas

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