Patient Liaison

Company: Kidney Cancer Association
Location: Houston
Posted on: March 28, 2020

Job Description:

The Kidney Cancer Association"s Patient Liaison will be the first point of contact for patients, caregivers, loved ones and healthcare professionals who contact the KCA"s Patient Navigator Program in need of support, education and resources. The Patient Navigator Program is a place for anyone affected by kidney cancer to receive personalized information, resources, and education. The Patient Liaison will lead the day-to-day operations of the Patient Navigator Program, assist with program development needs, and is responsible for providing comprehensive information, resources, and ongoing one-on-one support utilizing a case-management skill set. The Patient Liaison will be located at the Kidney Cancer Association headquarters in Houston, TX.REPORTS TOSenior Director, Patient InitiativesJOB ROLE & RESPONSIBILITIESAssist and communicate with patients, caregivers, and healthcare professionals via phone, email and written correspondence from the Patient Navigator Program in an empathetic, professional and timely mannerProvide individualized assistance and ongoing support to those who contact the Patient Navigator Program by providing information and relevant resources based on the individual requestsDevelop and manage the Patient Navigator Program resource libraryInput and track all Patient Navigator Program data for program monitoring and evaluationParticipate in training and other learning opportunities to expand kidney cancer knowledgeEncourage and facilitate access to other KCA patient programs as well as participation in the organization through donating, advocating and attending eventsSupport Senior Director, Patient Initiatives with program development needsOther duties as assignedQUALIFICATIONSBachelor"s degree in social work, case management, or health-related field preferred3+ years of experience in a healthcare, non-profit or social service setting Experience with patient care and support, oncology knowledge, and program development a plusStrong desire to educate, support and improve outcomes for those affected by kidney cancer in an innately compassionate and empathetic wayAbility and willingness to learn and understand scientific and medical informationExcellent organizational skills, strong attention to detail, ability to multi-taskExcellent verbal and written communication skillsStrong relationship-building, interpersonal, and customer service skillsStrong ability to perform independent research and make decisions regarding content and resources that are appropriate to provide to patients and caregiversAbility to identify gaps and notice trends in conversationsWilling to travel as required.ABOUT THE KIDNEY CANCER ASSOCIATION The Kidney Cancer Association is a global community dedicated to serving and empowering patients and caregivers, and leading change through advocacy, research, and education in order to be the universal leader in finding the cure for kidney cancer. Founded in 1990 by Eugene P. Schonfeld and a small group of patients and doctors in Chicago, Illinois, the KCA has grown into an international non-profit organization based in Houston, Texas. The KCA promotes scientific advances through two annual research symposia and a robust grant program, participates in legislative advocacy, and seeks to be a source of education and resources for patients, caregivers, and anyone impacted by kidney cancer.

Keywords: Kidney Cancer Association, Houston , Patient Liaison, Other , Houston, Texas