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Director of IT Infrastructure and Enterprise Security

Company: The ABA Rule of Law Initiative
Location: Houston
Posted on: September 18, 2020

Job Description:

Director of IT Infrastructure and Enterprise Security Houston, TX, USA Req #137

Thursday, September 10, 2020

The midstream segment of the energy industry is a growing business, and at Genesis Energy, we know how to capitalize on emerging opportunities. That’s why we look for people who are creative in spirit, entrepreneurial by nature and customer-focused in practice. Think you have what it takes to join our team? Genesis Energy employees are a diverse collection of specialized professionals with backgrounds and experiences from companies of all sizes. Our employees and work locations are spread across the United States, as far west as Texas, north to Wyoming and east to Florida. We are committed to the highest health, safety and environmental standards to protect our employees, our business assets and the communities in which we operate and invest.

Key Duties:

Provide management direction and oversight to helpdesk supervisor managing all user support activities, including providing 1st level response.

Managing hand-off to 2nd Level support.

Maintaining knowledge base and FAQ to enhance 1st Level response.

Building/managing Dashboard for tracking / reporting tickets to closure.

Tracking and reporting customer satisfaction.

Communicating with management and escalating as appropriate.

Ensure two-tier on-call staffing is available and serve as 3rd tier for after-hours escalation for operations.

Manage and operate corporate data centers and enterprise-wide networking: support data center co-location facilities for primary operations and disaster recovery; field sites hosting infrastructure services

Telecom vendor relationship management for Information and Operational technologies.

Monitor and manage status of telecom links between office / field locations and Corporate DCs.

Recommend upgrades, as appropriate, to maintain performance and increase site resiliency.

Direct helpdesk effort supporting workstations and printers, including maintaining the list of IT-approved configurations, models, etc. and managing requests for new workstations and printers, ensuring requests comply with standards.

Manage procurement process and recommend preferred vendors.

Manage deployment process for equipment including maintaining the Genesis workstation software “gold image”, deploying image to new equipment and finally deploying equipment.

Supervise system administrators who are responsible for the following:

Setup and maintain user e-mail accounts; provide email training and support.

Monitor and manage security of user workstations, enterprise servers, and  corporate &  operational networks.

Maintain end user access to Applications based on approved requests as required by SOX & General IT controls.

I nstall, configure, and maintain servers, storage, operating systems, network devices and network services.

Commvault backup and recovery services

Provide supporting information to assist Infrastructure teams with internal and external audits.

Support disaster recovery capabilities through documentation and continual feature enhancements.

Maintain inventory of all IT equipment and workstation software company-wide:

Workstation hardware and peripherals

Workstation & server software

Telecommunications

Corporate office conference room projectors

Enhance enterprise security through continued adoption of modern security tools

Firewall monitoring and reporting

DNS monitoring / filtering

Endpoint detection and response

Security information and event monitoring

Security orchestration, automation & response

Identity and access management

Ongoing improvement to policies and procedures

Maintain ICS applications, networking and security

Configure, test, maintain, 24x7 uptime of Operational Control applications

Manage and ensure 24x7 uptime of the servers and network links

Manage security and availability of applications and networking

Maintain documentation and change management processes

Provide supporting information to assist Pipeline Control team with internal and external audits

Stay current with technology advancements; develop short- and long-range infrastructure plans to ensure IT infrastructure supports company growth and effectively meets our IT processing business requirements.

Assist CIO with negotiating vendor contracts and managing vendor relationships.

Prepare the annual budget for IT infrastructure and operations, including monthly / quarterly variance reporting. This encompasses the company telecommunications budget, IT infrastructure support contracts, system software and hardware costs, and personnel budgeting for direct reports.

Required Skills, Experience, and Education:

Bachelor’s degree in information management, computer science, business, or equivalent combination of education and experience.

Minimum 10 years of experience in infrastructure management.

Minimum 5 years of experience in cybersecurity management and incident response.

Minimum 5 years of experience managing an IT support team with at least 5 direct reports.

Good knowledge of current IT server, storage, and network trends and technologies.

Strong planning and organization skills.

Excellent communication skills, both written and verbal.

Ability to effectively work with employees at all levels.

Previous experience preparing budgets and tracking actual costs versus budget.

The ideal candidate will have technical knowledge and history of successful digital transformation initiatives to assist Genesis in cloud adoption over the next 1 – 3 years.

Genesis Energy is an equal opportunity employer and does not discriminate on the basis of any protected class.

Keywords: The ABA Rule of Law Initiative, Houston , Director of IT Infrastructure and Enterprise Security, Other , Houston, Texas

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