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Vice President, Field Operations

Company: MCCOY-ROCKFORD INC
Location: Houston
Posted on: September 17, 2020

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Vice President, Field Operations Full Time PROFSNAL STAFF-EXMPT Houston, TX, US

30+ days ago Requisition ID: 1031

The purpose of the position of Vice President, Field Operations is to provide visible and effective leadership to the McCoy-Rockford’s furniture, architectural solutions, and flooring business units field

operations teams.

Organizational Overview

The McCoy-Rockford Operations team consists of four individual functional units including:

· Safety and Risk Management Services: This group is responsible for developing all McCoy-Rockford Safety practices and procedures, education and awareness processes within the organization, and filed//customer Safety and Risk initiatives.

· Installation Services: This group is responsible for delivery and installation of furniture and

related products. It consists of both in-sourced and out-sourced personnel.

· Project Management Services: This group is responsible overall project execution and oversight,

including logistical planning, labor utilization estimation, project execution, and punch fulfillment.

· Warehouse and Maintenance Services: This group is responsible for receiving and distribution

of pre-sold inventory, customer asset management, providing product maintenance, and managing rental product inventory and utilization.

Performance Outcomes / Results expected of this position

The Key Performance Outcomes/Results an experienced individual (i.e. someone who has successfully served in this position for one year, or longer), will be held accountable for achieving

include:

· Developing an effective network within McCoy-Rockford’s key customer base enabling him/her to lead the effort to “protect our core” by understanding the voice of the customer and set operational expectations accordingly

· Developing an effective network within the operational units of McCoy-Rockford’s key suppliers enabling him/her to engage effective supplier resources when needed to support our customers

· Developing a strong working relationship with his/her executive peers within the McCoy-Rockford

leadership team yielding positive role model behaviors focused on growing our business

· Develop an effective process to manage controllable operational expenses creating a departmental

P&L that helps McCoy-Rockford achieve benchmark profitability within the Steelcase dealer network

· Embracing McCoy-Rockford’s core values and actively supporting the continuous improvement

of the company’s culture and operating principles

Within the first 90 days in the position, the specific performance outcomes/results an individual

hired for this role/position will be held accountable for achieving include:

· Contacting and visiting our top customers in each market area and laying the foundation for a personal customer network

· Connecting with each member of the McCoy-Rockford leadership team, to begin building trusting and effective working relationships

· Contacting and visiting our top three suppliers and laying the foundation for a personal supplier network

· Assessment of the operations management staff to determine capability, motivation and job fit for each manager

· Study and understand the operations unit’s income statements to determine current expense flow and performance opportunities

· Attend cross functional team meetings to build understanding of all aspects of McCoy-Rockford’s business and how his/her actions can positively/negatively impact them

Within the first full year in the position, the specific Performance Outcomes/Results that an individual recently hired for this role/position will be held accountable for achieving include:

· Developing a network of contacts within McCoy-Rockford’s top twenty five customers and

conducting planned and purposeful on-site business meetings with them on a regular basis

· Developing a network of contacts within McCoy-Rockford’s top three suppliers, with an emphasis on developing a broad network within the Steelcase family of companies

· Developing a network of operational peers/contacts within the Steelcase dealer community enabling best practice sharing and enterprise operational improvements

· Developing a performance management plan to assess and address staff development, recruitment and training required for each function within the operations team

· Developing a set of action plans to address any performance gaps identified within the operations department’s financial and expense performance

· Developing an interdepartmental and cross-functional communication plan to share post-sale operational metrics with pre-sale teams and administration, focusing on departmental successes, challenges and action items

Knowledge, Skills and Abilities (KSAs) and Key Behavioral Characteristics required to effectively perform in this position

Managerial KSAs:

· Ability to establish KPIs/Benchmarks required to assess, recognize and reward effective team member’s job performance and address and correct ineffective team member’s job performance, within each assigned functional area.

· Ability to motivate and direct employees/team members through effective oral and written

communication.

· Is skilled and able in establishing personal and departmental organizational structure that establishes both an empowered and accountable management-supervisory team.

· Demonstrates good judgment and decision making skills in determining which activities, initiatives to pursue and taking the appropriate action.

Leadership KSAs:

Ability to interface with and adapt to diverse audiences from executive level decision makers, to entry level laborers

Ability to conduct presentations that showcase McCoy-Rockford operational expertise, in order to develop new opportunities and to support the sales organization in winning new customers

Demonstrating the knowledge and appropriate business acumen in leading his/her operations team members toward achievement of the McCoy-Rockford growth objectives; and doing so, in a manner that motivates operations staff/team members, to believe that they also play a key and

essential role in customer attraction and retention

Demonstrates the personal commitment to employee health and safety and consistently displays/role models the appropriate behavior, in field activities, requiring a vigilant focus on safe business practices

Technical KSAs:

Knowledge of complex logistical / project planning activities

Analytical skills required to perform complex problem solving activities

Knowledge of manufacturer / dealer interfaces and hand-off procedures

Skilled in analyzing, developing and initiating work flow process improvement

Key Behavioral Characteristics:

Decisive/Action Oriented: Has the ability to assess a situation and take effective, decisive action

Highly Organized/Detail Oriented: Has the ability to maintain an up-to-date and accurate knowledge of day-to-day operations and has detailed knowledge of both internally and externally focused operations.

Customer/Team Relationship Oriented: Has the ability to establish and maintain effective interpersonal relationships with a diverse range of personalities. Is an effective team player and contributor.

Keywords: MCCOY-ROCKFORD INC, Houston , Vice President, Field Operations, Other , Houston, Texas

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