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Associate Fraud Specialist - Call Center

Company: FIS
Location: Houston
Posted on: October 19, 2020

Job Description:

Position Type :

Full time Type Of Hire :

Entry Level (No Experience Required) Education Desired :

High School Diploma Travel Percentage :

0% Job Description

The Company

We lift economies and communities by advancing the way the world pays, banks and invests. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily.

FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.

We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviors that we value in everything we do.

Join us now to realize your own future growth and success.

The Opportunity

FIS is a rapidly growing company in a competitive market, which means we need to be proactive and assertive in our ability to identify, stop and prevent fraud. When we provide insightful and preventative fraud protection, we provide our partners and clients with a level of service they can't get from our competitors. The solutions don't always come easy, but they're worth the efforts when you can turn those customers into advocates of FIS.

The Associate Fraud Specialist is the first line of defense in identifying and stopping fraudulent activity or transactions. By reviewing and responding to potential fraud threats, he/she will be equipped with the knowledge and expertise to stop fraud from becoming a larger issue for the customer and the business. He/she will be vigilant in their research to identify fraudulent activity and proactive in their decision-making to resolve it.

The Day-to-Day

Responsibilities:

Reviews and responds to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts.

Identifies problems and issues by performing relevant research using the appropriate tools and by following established procedures.

Utilizes custom and standard software programs and applications as well as manual review to analyze transactional and customer record for fraud.

Maintains control of an inbound call while following proper procedures in order to resolve open fraud cases.

Takes inbound calls and provides a high-standard of customer service to ensure resolution.

Qualifications:

Typically requires less than 1 year of related experience.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Houston , Associate Fraud Specialist - Call Center, Other , Houston, Texas

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