Position Type :
Full time Type Of Hire :
Entry Level (No Experience Required) Education Desired :
High School Diploma Travel Percentage :
0% Job Description
We lift economies and communities by advancing the way the world
pays, banks and invests. In the time you’ve taken to read this one
sentence, our platforms have processed over 8,000 transactions and
this number grows daily.
FIS stays ahead of how the world is evolving to power
businesses, across merchants, banking and capital markets, to
outpace today’s fast-changing competitive landscape and help our
clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work,
and that means balancing priorities and passions, at work and at
home. We create teams without barriers, fostering creativity and
innovation - behaviors that we value in everything we do.
Join us now to realize your own future growth and success.
FIS is a rapidly growing company in a competitive market, which
means we need to be proactive and assertive in our ability to
identify, stop and prevent fraud. When we provide insightful and
preventative fraud protection, we provide our partners and clients
with a level of service they can't get from our competitors. The
solutions don't always come easy, but they're worth the efforts
when you can turn those customers into advocates of FIS.
The Associate Fraud Specialist is the first line of defense in
identifying and stopping fraudulent activity or transactions. By
reviewing and responding to potential fraud threats, he/she will be
equipped with the knowledge and expertise to stop fraud from
becoming a larger issue for the customer and the business. He/she
will be vigilant in their research to identify fraudulent activity
and proactive in their decision-making to resolve it.
Reviews and responds to suspected fraudulent service requests,
queues, and transaction records to identify potentially fraudulent
transactions or accounts.
Identifies problems and issues by performing relevant research
using the appropriate tools and by following established
Utilizes custom and standard software programs and applications
as well as manual review to analyze transactional and customer
record for fraud.
Maintains control of an inbound call while following proper
procedures in order to resolve open fraud cases.
Takes inbound calls and provides a high-standard of customer
service to ensure resolution.
Typically requires less than 1 year of related experience.
All the above duties and responsibilities are essential job
functions for which reasonable accommodation will be made. All job
requirements listed indicate the minimum level of knowledge, skills
and/or ability deemed necessary to perform the job proficiently.
This position description is not to be construed as an exhaustive
statement of duties, responsibilities or requirements. Colleagues
may be required to perform any other job-related instructions as
requested by their leader, subject to reasonable accommodation.
FIS is committed to protecting the privacy and security of all
personal information that we process in order to provide services
to our clients. For specific information on how FIS protects
personal information online, please see the Online Privacy
FIS is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, marital status, genetic information,
national origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available here
For positions located in the US, the following conditions apply.
If you are made a conditional offer of employment, you will be
required to undergo a drug test. ADA Disclaimer: In developing this
job description care was taken to include all competencies needed
to successfully perform in this position. However, for Americans
with Disabilities Act (ADA) purposes, the essential functions of
the job may or may not have been described for purposes of ADA
reasonable accommodation. All reasonable accommodation requests
will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.