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RealPage Application Support Specialist (Realpage, MRI)

Company: Karya Property Management
Location: Houston
Posted on: November 24, 2020

Job Description:

Karya Property Management/Nitya Capital is looking for a highly motivated and detailed Application Support Specialist to join our IT team full time. MUST be experienced in RealPage & MRI Systems. Karya is a property management firm overseeing 53 multifamily apartment communities throughout Texas as well as Utah, Nevada, Kansas, and Missouri. This role would be a great addition to our team and provide full support to not only our property staff, as well as our Corporate Houston staff members. Primary Responsibilities: * Review, Support and Troubleshoot Property and Corporate user issues. This would involve phone support, email, video calls or an occasional visit to the property. * Take ownership of challenging issues and escalate as required. * Liaison with Realpage, MRI (or other vendors) as required to find solutions and implement Best Practices. * Manage Admin level settings for property portfolio and tweak system behaviors. * Manage tickets on theTicketing system and maintain SLA. This would involve regular reporting of ticket counts and turnaround times. * Keep an eye out for repeating issues and explore permanent solutions/ process changes. * Properly manage and document all work performed. Keep documentation of standard processes up to date. * Continually learn about the software platforms (Realpage, MRI etc.) and keep up with changes. Requirements * 1-2 years experience in a similar role * Above average proficiency in RealPage Platform (Onesite etc.), especially with Settings, Document Package setup etc. * Experienced in providing Technical/ Software support. * Critical thinker and problem solver. * Proficiency in Microsoft Office Suite, especially Word and Excel. * Ability to manage multiple tasks with exceptional attention to detail * Ability to be a self-starter and be comfortable with supporting remotely. Preferred Knowledge/ Skills * Proficiency/ Exposure to MRI Platform. * Previous Multi-Family housing or Commercial experience. * Strong communicator over the phone and through email with the ability to build effective relationships. * Comfortable dealing with potentially frustrated users over the phone/ email. * Ability to pick up different software applications with ease. * Persistent and motivated individual. Benefits * Health Care Plan (Medical, Dental & Vision) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays)

Keywords: Karya Property Management, Houston , RealPage Application Support Specialist (Realpage, MRI), Other , Houston, Texas

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