Patient Care Assistant, Emergency Department, Nights
Posted on: November 23, 2020
At Houston Methodist, the Patient Care Assistant (PCA) position
functions as novice to competent and demonstrates basic knowledge
and skills necessary to communicate appropriately and carry out
delegated nursing assistant level tasks for assigned age-specific,
diverse patient population, assisting in the delivery of patient
care and services under the supervision of a licensed nurse. This
position conducts hourly rounding to ensure patient needs are met
and records data established by policy and procedure, and reports
observations and patient problems to the licensed nurse. The PCA
position performs basic patient care activities of daily living
(ADL's) within unit specific defined limits and job scope, such as
assistance with patient elimination, hygiene, comfort, safety,
nutrition, and progress activity and practices Patient and Family
Centered Care in concert with Houston Methodist ICARE values.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
- RESPECT: We treat every individual as a person of worth, dignity,
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their
needs are being met
o Involves patients (customers) in shift/handoff reports by
enabling their participation in their plan of care as applicable to
the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 25%
1. Promotes a positive work environment with the interprofessional
care team. Participates in teamwork by responding positively to
requests for assistance. Works well with others to make
contributions to the work effort as a whole and facilitates problem
2. Interacts with peers, staff and physicians in a supportive and
respectful manner. Encourages open communication to achieve mutual
understanding. Communication to promote both work efforts and
problem resolution is clear and professional. Collaborates with all
members of the interprofessional team by actively communicating and
reporting pertinent patient care information in a clear and timely
3. Provides contributions towards improvement of department scores
for turnover/retention/employee satisfaction on unit-based
scorecard, i.e. peer-to-peer accountability.
SERVICE - 25%
1. Follows the patient and family-centered care standards and
provides direct patient care under the direction of a registered
nurse. Documents, where applicable, care administered, diagnostic
measurements, treatments and procedures in accordance with
established policies and procedures and cultural diversity and
inclusion principles. Responds to the call light system, contacting
nursing personnel as appropriate, and follows through with meeting
2. Assists with maintaining, cleaning, and stocking of equipment
and supplies as established on assigned unit. May serve as an
in-house courier which may include retrieving blood, hand
delivering labs, tele boxes, etc. Organizes the work flow,
problem-solves basic and routine matters, and manages multiple
ongoing priorities, seeking guidance and assistance from preceptor,
licensed nurse, or management.
3. Contributes towards improving department scores for patient
satisfaction on unit-based scorecard through peer-to-peer
accountability, i.e. bedside shift handoff/report.
QUALITY/SAFETY - 35%
1. Reports observations, conditions and problems of patients to
licensed personnel to achieve desired patient outcomes. Provides
for the privacy of patients and families, keeping the safety of the
patient in mind.
2. Provides appropriate hand-off at change of shift at patient
bedside to communicate and collaborate, promoting patient-centered
3. Conducts hourly rounding to ensure patient needs are met (four
Ps). Reports near misses and collaborates with the
interprofessional health care team to improve patient safety.
4. Contributes towards improving quality and safety scores on the
unit-based scorecard, through peer-to-peer accountability. Supports
initiatives to prevent conditions such as pressure injuries,
patient falls, and hospital-acquired infections.
FINANCE - 10%
1. Assists with patient and staffing needs (floats) across the
service line or hospital as competencies allow.
2. Uses resources efficiently; does not waste supplies.
Self-motivated to independently manage time effectively and
prioritize daily tasks, minimizing incidental overtime. Utilizes
time between heavy workloads efficiently and helps other team
GROWTH/INNOVATION - 5%
1. Seeks guidance and validation of knowledge base, skill level and
decision making as necessary, especially in areas of question, from
preceptor and assigned licensed personnel. Completes and updates
the individual development plan (IDP) on an on-going basis.
2. Offers innovative solutions through participation in performance
improvement projects and shared governance activities.
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
o High School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.
Equal Employment Opportunity. Houston Methodist is an Equal
Equal employment opportunity is a sound and just concept to which
Houston Methodist is firmly bound. Houston Methodist will not
engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law.
VEVRAA Federal Contractor priority referral Protected Veterans
Keywords: Methodist, Houston , Patient Care Assistant, Emergency Department, Nights, Other , Houston, Texas
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