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Call Center Representative

Company: Carrier Enterprise, LLC
Location: Houston
Posted on: November 23, 2020

Job Description:

Daily Interaction with our customers in a friendly, courteous, efficient and professional manner. Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.Communicating with customers through various channels included but not limited to phone, email and chat.Researching, navigating and independently or collaboratively working with the right resource to locate answers in order to resolve customer complaintsMaintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resourcesAbility to process orders, forms, applications and recommend product accessories.Document record of customer interactions, transactions, comments and complaints using provided digital tools.Communicating and coordinating with colleagues as necessary to ensure customer satisfaction. Requirements High School Diploma or equivalent with 2+ years of Customer Service or Sales experience; or Associates Degree with 1+ year of Customer Service or Sales experience Experience preferably in a Customer Service and sales environment.Must maintain a positive attitude and have strong customer service soft skills.Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook) and have ability to use digital applications such as (input digital tools)Must possess the ability to problem solve and multi-task Qualifications: Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not requiredMust have strong communication skills, a strong worth ethic, high energy, enthusiasm, and a passion for customer service and sales support. Must be a team player, articulate and possess excellent phone, written and communication skills.Ability to thrive in an office environment while demonstrating the ability to focus on resultsSolid problem-solving abilities and; high sense of urgency

Keywords: Carrier Enterprise, LLC, Houston , Call Center Representative, Other , Houston, Texas

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