Bilingual Inbound Call Center (Spanish)

Company: Resource Staffing
Location: Houston
Posted on: November 24, 2020

Job Description:

Bilingual Inbound Call Center - Answering Service/Message Relay Representatives We are seeking Inbound Call Center Representatives for our client located in the 249 /Louetta area. Our client is a 24/7, full-service call center with customer support who takes messages and relays the information to energy, healthcare, non-profit and government industries. Ideal candidate will be flexible, able to work independently, be self-motivated as well as a team player. RESPONSIBILITIES/DUTIES: Answer inbound calls and assist the callers with specific requests/inquiries Dedicate your work time to providing personalized customer service at the highest level Capture information from the caller and enter data in an accurate & timely manner Operate our customer service database & read relevant call handling instructions Maintain KPI goals including but not limited to: Utilization, Wrap time, QA scoring Learn and attain all levels of skill sets as a CSR Maintain professional relationships with all your coworkers. Begin your shift and remain in a ready manner to accept incoming calls Update job knowledge by studying new accounts and account updates Be punctual and on time for all work related mtgs. and shifts Being multi-task oriented: being able to respond to tickets over email, navigate through multiple websites and provide live chat support Performing other duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS: BILINGUAL A HUGE PLUS Ability to communicate professionally, respectfully and effectively, verbally and electronically, at all times with co-workers and callers Customer Service skills Phone Skills/Telephone etiquette/Professionalism Active Listening Skills Attention to Detail Computer skills, strong and accurate typing skills Ability to multi-task Ability to sit for extended periods of time This is a great opportunity to join a wonderful team!

Keywords: Resource Staffing, Houston , Bilingual Inbound Call Center (Spanish), Other , Houston, Texas