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Home Instead: Client Care Services

Company: Home Instead
Location: Houston
Posted on: November 24, 2020

Job Description:

Objective: Home Instead Senior Care is looking for an outgoing, detail oriented individual as our Client Care Coordinator (CCC) in the organization. This position is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. He/she will use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. He/she continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. We are located at 11201 Richmond Avenue in Houston, Tx 77082. Primary Responsibilities: * Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan. * Conduct Service Inquiries and Care Consultations as needed following the consultative sales process. * Answer each incoming call in a friendly, professional, and knowledgeable manner and distribute incoming calls to the appropriate staff members * Maintain ongoing communication and a consistent follow-up schedule with potential clients and families. * Work with other team members to coordinate various aspects of a client's care. * Conduct client/CAREGiver introductions with every new client and with every new CAREGiver. * Create and maintain client and responsible party records documenting all quality assurance meetings. * Plan and execute schedule that ensures each client quality assurance visits as listed in the Plan of Care. * Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program. * Demonstrate open and effective communication with clients, family members, the entire team, colleagues and CAREGivers, and referral providers/care providers. * Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed. * MUST be a team player and adaptable to daily needs. Must Have Experience in Clear Care. * Maintain regular attendance at the office to execute job responsibilities while utilizing all phases of Clear Care * Build relationships with potential referral sources according to the marketing plan. * Create and execute networking activities to support the marketing plan. * Able to identify, troubleshoot, and maintain excellent quality assurance for the organization.

Keywords: Home Instead, Houston , Home Instead: Client Care Services, Other , Houston, Texas

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