Multi-Unit Leader

Company: Sonic Drive-In
Location: Cypress
Posted on: January 14, 2021

Job Description:

SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins' employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include: Manages, trains, and coaches Working Partners/General Managers and conducts management orientation. Directs and assigns employees as needed to ensure all aspects of service meet operational standards Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law. Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary. Monitors performance of vendors. Takes immediate corrective action when necessary. Audits drive-in employment-related records and payroll records. Reinforces the importance of placing guest needs first to drive-in management on a consistent basis. Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary. Recruits, interviews and hire management team members to achieve proper staffing levels. Approves compensation levels of drive-in employees and managers within company guidelines. Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. Develops and implements a marketing plan for region.

Keywords: Sonic Drive-In, Houston , Multi-Unit Leader, Other , Cypress, Texas