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Customer Service Specialist

Company: Randstad USA
Location: Houston
Posted on: January 15, 2021

Job Description:

job summary:Shift: Monday - Friday 8-5The purpose of this job is to provide our customers with world class service. This position processes new customer orders, enters last demurrage free date for all import orders and cutoff for all export orders, sets appointmentsthat correspond to capacity, communicates pro-actively with customers on any loads that are at risk of operating off plan and tracks equipment that is on the customers facility (loads/empties) and seeks approval for bobtails where applicable. In addition,they process pending customer charges and ensure orders are in a billable state. The success of the individual will be determined by customer satisfaction levels and meeting or exceeding established KPI's.location: Houston, Texasjob type: Contractwork hours: 8 to 5education: High Schoolexperience: 1 Yearsresponsibilities:Shift: Monday - Friday 8-5The purpose of this job is to provide our customers with world class service. This position processes new customer orders, enters last demurrage free date for all import orders and cutoff for all export orders, sets appointmentsthat correspond to capacity, communicates pro-actively with customers on any loads that are at risk of operating off plan and tracks equipment that is on the customers facility (loads/empties) and seeks approval for bobtails where applicable. In addition,they process pending customer charges and ensure orders are in a billable state. The success of the individual will be determined by customer satisfaction levels and meeting or exceeding established KPI's.qualifications:Shift: Monday - Friday 8-5The purpose of this job is to provide our customers with world class service. This position processes new customer orders, enters last demurrage free date for all import orders and cutoff for all export orders, sets appointmentsthat correspond to capacity, communicates pro-actively with customers on any loads that are at risk of operating off plan and tracks equipment that is on the customers facility (loads/empties) and seeks approval for bobtails where applicable. In addition,they process pending customer charges and ensure orders are in a billable state. The success of the individual will be determined by customer satisfaction levels and meeting or exceeding established KPI's.skills: ExcelEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.SDL2017

Keywords: Randstad USA, Houston , Customer Service Specialist, Other , Houston, Texas

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