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Infrastructure Support Specialist

Company: OmniForce Solutions
Location: Houston
Posted on: February 23, 2021

Job Description:

Description:

Primarily responsible for actions supporting the install, removal, and on-going support of hosting infrastructure and circuits. Primary duties involve:

  • Creation of work plans, orders and actions supporting daily business workflow
  • Coordination with multiple organizations supporting install, removal, and change activities
  • Building and maintaining accurate relationships between devices in systems of record
  • Serve as an escalation point to other organizations to assist with capacity management efforts
  • Be highly effective at cross-team collaboration and communication
  • They may serve as an escalation point from the customer facing support organization for a variety of ticket types, questions and incidents
  • Expected to act tactically to meet customer expectations and service levels
  • Works collaboratively with other technical staff on technical and environment issues that affect environment stability
  • Must be able to work a flexible work schedule, which may include nights, weekends, and holidays due to our 24x7 business modelMinimum Qualifications:
    • Associate degree or equivalent education and relevant experience
    • Minimum 3 yrs related experience in specific area or equivalent
    • May require technical certification

Keywords: OmniForce Solutions, Houston , Infrastructure Support Specialist, Other , Houston, Texas

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