Loan Specialist/Funding
Company: Vroom
Location: Houston
Posted on: February 23, 2021
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Job Description:
Vroom is an innovative end-to-end ecommerce company that is
revolutionizing the car buying experience. Our scalable,
data-driven technology brings all phases of the vehicle buying and
selling process to consumers wherever they are and offers an
extensive selection of vehicles, transparent pricing, competitive
financing, and contact-free, at-home pick-up and delivery. We have
experienced tremendous growth and have become a disruptive force in
the automotive industry. Vroom is an exciting, dynamic workplace,
and there's no better time to join the team than right now.Vroom is
seeking a detail-oriented, Funding Specialist, responsible for
receiving and processing inbound contracts in order to expedite the
delivery and funding process. This position will also be
responsible for making and receiving outbound calls in order to
follow up and assist the customer through the buying and selling
process. You will work directly with internal team members in
multiple departments and externally with customers and vendors via
email and will be expected to digitally communicate in an efficient
manner. You must have a great understanding of consumer lending,
compliance practices, and have quality grammar and punctuation
skills. This role reports directly to the Associate Manager,
Funding.Responsibilities* Organize customer information in a
customer's file for efficient processing through the funnel* Manage
a pipeline of open contracts pending funding from our external
lender partners* Efficiently QA and verify a deals readiness for
the shipping processReview and verify sensitive materials such as a
driver's license, auto insurance, and vehicle titles* Quality
assure the structure and configuration of consumer contracts when
they sell or purchase a vehicle with Vroom* Analyze customer credit
bureaus* Confidentiality manage, analyze, and process customers'
credit applications, ensuring accuracy of customer data, and
adherence to Vroom's processing policies* Assist customers with
their questions related to their contracts or the overall
processOwn consistent follow ups on pending transactions* Must be
able to educate customers on financial products and processesHandle
customer escalations with the ability to de-escalate issues*
Provide exceptional service to our customers* Ambigous mindset
towards cross functionally learning multiple processes outside of
your ownQualifications* Familiarity with consumer lending
practices* At least 2 years' experience in customer facing role*
Financial acumen* Minimum of 2 years experience in the lending
industry- auto, mortgage, etc.* Understanding of the importance of
consistency, accuracy, and detail orientation* Excellent attention
to detail* Strong customer service skills with the ability to
maintain a high level of professionalism via phone and email.*
Ability to maintain confidentiality.* Possess the ability to change
priorities quickly as time-sensitive needs arise* Able to adapt to
a fluctuating workflow, particularly during periods of high
inventory volume.* Must be able to work both as part of a cohesive
team and independently within set guidelines* Quick and accurate
using internal online tools.* Desire to work for a dynamic,
disruptive company.* Preferred: Associates degree* In office and
work from home rotational schedules- business permitted* Weekend
shifts required on a rotational basisBenefitsThis full-time role
offers competitive compensation; health, dental, and vision
insurance; a 401k plan; fully company-paid short term disability,
long term disability, and life insurance; access to a healthcare
concierge service with virtual visits; and 15 annualized days of
paid vacation.But our biggest benefit is being part of a low-ego,
high performing team that's transforming the used car market into a
modern, online and data-driven industry. We are looking for people
who want to be a part of a contemporary startup culture. What gets
us out of bed is working with talented people on a mission that
matterCommitment to Diversity and Equal Employment OpportunityVroom
is an equal opportunity employer that is committed to creating a
work environment where all employees can find their drive. To do
that, we champion a workplace where each and every person is
treated with dignity and respect and is valued for their unique
perspective and contributions. Our values of SPEED: Service,
Progress, Employees, Engagement, and Development are only possible
in an environment where every individual has the ability to bring
their whole selves to work and contribute fully.Vroom's policy is
to maintain a working environment that encourages mutual respect,
promotes harmonious and congenial relationships between employees,
and is free from all forms of discrimination and harassment of any
employee (or applicant for employment or service provider) by
anyone, including supervisors, co-workers, vendors, or clients.
Harassment and discrimination in any manner or form is expressly
prohibited. There is no tolerance for discrimination or unequal
treatment of any kind on the basis of race, color, religion, creed,
gender, sex, sexual orientation, gender identity or expression,
pregnancy, sexual and reproductive health decisions, national
origin, age, disability, genetic information, marital status or
civil partnership/union status, familial status, military or
veteran status, predisposition or carrier status, domestic violence
victim status, alienage or citizenship status, unemployment status,
sexual violence or stalking victim status, caregiver status, or any
other characteristic protected by law.This practice applies to all
terms, conditions and privileges of employment including, but not
limited to, recruitment, selection, promotion, demotion, transfer,
layoff, rehire, termination of employment, development and
training, compensation, benefits and retirement.
Keywords: Vroom, Houston , Loan Specialist/Funding, Other , Houston, Texas
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