Network Professional 2/3 - Professional Services
Company: Meriplex
Location: Houston
Posted on: February 25, 2021
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Job Description:
Meriplex is a managed IT and SD-WAN solutions provider
specializing in intelligent networks, cybersecurity, cloud
communications and managed services for the enterprise market.
Using a collaborative approach, we provide pioneering, secure and
reliable solutions customized to advance business growth.Meriplex
has an opening within our Professional Services team. We are
looking for candidates interested in joining an established
customer focused organic growth team to drive value across our
portfolio to include MSP, MSSP, telecommunications, and other
(XaaS) IT solutions to our customers. Candidates should have
experience and be familiar in assuming the role of supporting the
lifecycle of action both in the short-term and long-term in driving
value in our custom solutions. We are looking for someone
comfortable in physical presence on customer location as well as
remote support out of our Houston office (77042). The successful
candidate will be excited to lean on their previous experiences to
provide our customers with technical solutions through thoughtful
completion of initiatives while maintain current customer support
requirements.This role is based in Houston with travel focused in
the Houston area but can include all of the continental US. This
role will report to the Director, Professional Services and have
colleagues in Houston and Dallas.Key Responsibilities* Proven
ability to work effectively with and across all levels of business
and IT contacts within large or complex organizations, mapping
value back to all lines of Meriplex solutions.* Responsible and
accountable for providing excellent customer services to all
assigned customers which is measure in the team and individual
scorecard dashboards. Comfortable with highly visible KPI metrics
throughout the organization. * Successful in assisting and leading
the design and implementation of Cisco UNifed Communications
products such as Call Manager, Call Manager Express, UCCX, Contact
Center, and Unity. * Proactively preforming multiple software
upgrades on existing Cisco voice deployments. Potential to
complement upgrades with end user training - in-person or remote. *
Active management of records; including SOPs, training guides, and
other documentation. This includes full utilization of the CRM to
provide accurate, timely, and detailed notes on all action items. *
Provide various levels of support for customer networks across
multiple technologies and vendors including but not limited to:
Velocloud, SD-WAN, Meraki, Cisco, Juniper, and Fortinet. *
Interaction with key stakeholders helping to drive projects through
the finish line and onward to improve customer experience.. Build
and maintain rapport and trust within the organization through
frequent communication, responsive ownership of deliverables, and
collaboration with colleagues. * Desire to not just meet your goals
but far exceed them. * Develop and maintain a high level of working
knowledge about Meriplex products, services, and solutions. Active
participant in training sessions targeted to the Professional
services team. Qualifications And Experience* 5+ years with any of
the following: WAN, Managed Services, Professional Services, and
Unified Communications network, XaaS, or combination experience
required. * 5+ years of mid-enterprise support or internal IT
member support required. * 3+ years of experience installing,
upgrading, and maintaining Cisco Unified Communications products.*
Intermediate to advanced CRM skills, ConnectWise experience highly
preferred. * Demonstrated experience with Cisco route and switch,
and/or SDWAN highly preferred. * Proactive nature to resolve
situations effectively and efficiently.* Proficient at handling
escalated and/or elevated customer negotiations with
professionalism and respect. * Excellent spoken and written
communication, interpersonal, and relationship building skills.*
Bachelor's degree from an accredited university/college preferred
but not required. Equivalent experience and certifications can be
substituted. * CCNP - Collaboration/ Voice certification
required.Work Schedule/TravelStandard Meriplex business hours of
8:00 AM to 5:00 PM with the ability to have a flexible schedule due
to work volume and proposal deadlines are a must. Ability to travel
up to 30% may be required based on customer requirements.Meriplex
Communications and Meriplex Solutions are Equal Employment
Opportunity Employers. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender perception or identity,
national origin, age, marital status, protected veteran status, or
disability status. Headhunters and recruitment agencies may not
submit resumes/CVs through this Web site or directly to managers.
Meriplex Communications and Meriplex Solutions do not accept
unsolicited headhunter and agency resumes. Meriplex Communications
and Meriplex Solutions will not pay fees to any third-party agency
or company that does not have a signed agreement with Meriplex
Communications and Meriplex Solutions.Meriplex Communications is a
market leader in VeloCloud SD-WAN technology and managed IT and
SD-WAN solutions provider specializing in intelligent networks,
cybersecurity, cloud communications and managed services for the
mid-enterprise market. Using a can-do approach, we provide
creative, secure and reliable solutions customized to advance
business growth.Meriplex employees receive a full benefits package
including medical, dental, vision, disability, group term life
insurance, 401K, plus PTO and holiday pay.Meriplex Communications,
LTD is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by
law.Powered by JazzHRPjn8OjfGW0
Keywords: Meriplex, Houston , Network Professional 2/3 - Professional Services, Other , Houston, Texas
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