Network Professional 2/3 - Professional Services

Company: Meriplex
Location: Houston
Posted on: February 25, 2021

Job Description:

Meriplex is a managed IT and SD-WAN solutions provider specializing in intelligent networks, cybersecurity, cloud communications and managed services for the enterprise market. Using a collaborative approach, we provide pioneering, secure and reliable solutions customized to advance business growth.Meriplex has an opening within our Professional Services team. We are looking for candidates interested in joining an established customer focused organic growth team to drive value across our portfolio to include MSP, MSSP, telecommunications, and other (XaaS) IT solutions to our customers. Candidates should have experience and be familiar in assuming the role of supporting the lifecycle of action both in the short-term and long-term in driving value in our custom solutions. We are looking for someone comfortable in physical presence on customer location as well as remote support out of our Houston office (77042). The successful candidate will be excited to lean on their previous experiences to provide our customers with technical solutions through thoughtful completion of initiatives while maintain current customer support requirements.This role is based in Houston with travel focused in the Houston area but can include all of the continental US. This role will report to the Director, Professional Services and have colleagues in Houston and Dallas.Key Responsibilities* Proven ability to work effectively with and across all levels of business and IT contacts within large or complex organizations, mapping value back to all lines of Meriplex solutions.* Responsible and accountable for providing excellent customer services to all assigned customers which is measure in the team and individual scorecard dashboards. Comfortable with highly visible KPI metrics throughout the organization. * Successful in assisting and leading the design and implementation of Cisco UNifed Communications products such as Call Manager, Call Manager Express, UCCX, Contact Center, and Unity. * Proactively preforming multiple software upgrades on existing Cisco voice deployments. Potential to complement upgrades with end user training - in-person or remote. * Active management of records; including SOPs, training guides, and other documentation. This includes full utilization of the CRM to provide accurate, timely, and detailed notes on all action items. * Provide various levels of support for customer networks across multiple technologies and vendors including but not limited to: Velocloud, SD-WAN, Meraki, Cisco, Juniper, and Fortinet. * Interaction with key stakeholders helping to drive projects through the finish line and onward to improve customer experience.. Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and collaboration with colleagues. * Desire to not just meet your goals but far exceed them. * Develop and maintain a high level of working knowledge about Meriplex products, services, and solutions. Active participant in training sessions targeted to the Professional services team. Qualifications And Experience* 5+ years with any of the following: WAN, Managed Services, Professional Services, and Unified Communications network, XaaS, or combination experience required. * 5+ years of mid-enterprise support or internal IT member support required. * 3+ years of experience installing, upgrading, and maintaining Cisco Unified Communications products.* Intermediate to advanced CRM skills, ConnectWise experience highly preferred. * Demonstrated experience with Cisco route and switch, and/or SDWAN highly preferred. * Proactive nature to resolve situations effectively and efficiently.* Proficient at handling escalated and/or elevated customer negotiations with professionalism and respect. * Excellent spoken and written communication, interpersonal, and relationship building skills.* Bachelor's degree from an accredited university/college preferred but not required. Equivalent experience and certifications can be substituted. * CCNP - Collaboration/ Voice certification required.Work Schedule/TravelStandard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and proposal deadlines are a must. Ability to travel up to 30% may be required based on customer requirements.Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.Meriplex Communications is a market leader in VeloCloud SD-WAN technology and managed IT and SD-WAN solutions provider specializing in intelligent networks, cybersecurity, cloud communications and managed services for the mid-enterprise market. Using a can-do approach, we provide creative, secure and reliable solutions customized to advance business growth.Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO and holiday pay.Meriplex Communications, LTD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Powered by JazzHRPjn8OjfGW0

Keywords: Meriplex, Houston , Network Professional 2/3 - Professional Services, Other , Houston, Texas