Renewals Associate - IT Services

Company: ClearpointCo
Location: Houston
Posted on: April 10, 2021

Job Description:

TITLE: Inside Sales- Renewals Associate for IT CompanyLOCATION: Remote
SUMMARY:The Sales Renewals Associate will be responsible for supporting the sales team by actively engaging clients in pursuit of continued renewal of maintenance contracts
DUTIES:- Act as a support to the Sales Team through assistance with maintenance renewal sales- Identify the renewal accounts and ensure the accuracy and timely submission of maintenance renewal quotes/invoices within assigned territory, and where appropriate seek opportunities to sell multi-year maintenance.- Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution.- Implement and manage contract renewal initiatives through sales objectives/quotas.- Maintain contract revenue base at highest possible retention rate and protects contract revenue stream.- Deal with customer queries and prepare quotes for small accounts:- Process orders via email and phone- Check orders and invoices for accuracy- Contact clients to obtain missing information or answer queries- Use Salesforce CRM System to document all customer activity.- Generate weekly sales reports- Acknowledge and resolving customer complaints- Provide feedback on the efficiency of the customer service process- Contribute to the organization's continuous improvement:- Actively participate in process improvements and monthly meetings to discuss forecasting and upcoming renewals.- Stay abreast of service offerings and client usage to better manage renewals as well as upsell opportunities.- Cross collaborate with sales and services on client feedback and identify missed opportunities and further development on customer's need- Maintain account team relationships by working with Account Managers and Customer Success Managers.- Excellent verbal and written communication skills.
REQUIREMENTS:- 2+ years of sales support experience- Strong negotiation skills to renew and upsell products- Understanding of Maintenance Renewal contracts- Excellent phone presence and interpersonal skills- Demonstrated success in evaluating customer needs and developing actions plans- Articulate and professional, enthusiastic attitude and a focus on results are required- Ability to assess tasks and prioritize high potential customers effectively- Ability to work in a multinational environment - Both team and users.
EDUCATION: High School Diploma

Keywords: ClearpointCo, Houston , Renewals Associate - IT Services, Other , Houston, Texas