Renewals Associate - IT Services
Company: ClearpointCo
Location: Houston
Posted on: April 10, 2021
|
|
Job Description:
TITLE: Inside Sales- Renewals Associate for IT CompanyLOCATION:
Remote
SUMMARY:The Sales Renewals Associate will be responsible for
supporting the sales team by actively engaging clients in pursuit
of continued renewal of maintenance contracts
DUTIES:- Act as a support to the Sales Team through assistance with
maintenance renewal sales- Identify the renewal accounts and ensure
the accuracy and timely submission of maintenance renewal
quotes/invoices within assigned territory, and where appropriate
seek opportunities to sell multi-year maintenance.- Create and
provide customer proposals and supply any related documentation
and/or brochures supporting the customer proposed solution.-
Implement and manage contract renewal initiatives through sales
objectives/quotas.- Maintain contract revenue base at highest
possible retention rate and protects contract revenue stream.- Deal
with customer queries and prepare quotes for small accounts:-
Process orders via email and phone- Check orders and invoices for
accuracy- Contact clients to obtain missing information or answer
queries- Use Salesforce CRM System to document all customer
activity.- Generate weekly sales reports- Acknowledge and resolving
customer complaints- Provide feedback on the efficiency of the
customer service process- Contribute to the organization's
continuous improvement:- Actively participate in process
improvements and monthly meetings to discuss forecasting and
upcoming renewals.- Stay abreast of service offerings and client
usage to better manage renewals as well as upsell opportunities.-
Cross collaborate with sales and services on client feedback and
identify missed opportunities and further development on customer's
need- Maintain account team relationships by working with Account
Managers and Customer Success Managers.- Excellent verbal and
written communication skills.
REQUIREMENTS:- 2+ years of sales support experience- Strong
negotiation skills to renew and upsell products- Understanding of
Maintenance Renewal contracts- Excellent phone presence and
interpersonal skills- Demonstrated success in evaluating customer
needs and developing actions plans- Articulate and professional,
enthusiastic attitude and a focus on results are required- Ability
to assess tasks and prioritize high potential customers
effectively- Ability to work in a multinational environment - Both
team and users.
EDUCATION: High School Diploma
Keywords: ClearpointCo, Houston , Renewals Associate - IT Services, Other , Houston, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsCustomer Support Jobs: Hiring Immediately! Full Time / Part Time - $18-$47/Hr Description: Find your next job here Will Company: Customer Service Jobs Location: Texas City Posted on: 04/14/2021 High Demand For Quality Window Pros - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Galveston Posted on: 04/14/2021 Seeking Full-time Senior Care Provider In Baytown Description: I need senior care provider with experience. Our care concerns Company: Care.com Location: Baytown Posted on: 04/14/2021 NP needed in Texas for Family Practice coverage Description: Nurse Practitioner needed in Texas for Family Practice coverage. Must be Board Certified, have current DEA, and Texas state license. Shifts will be Monday Company: CompHealth Location: Texas City Posted on: 04/14/2021 CDL A Drivers Needed! Description: Job Description What are you waiting for There's never been a better time to join Company: Groendyke Transport Location: Galveston Posted on: 04/14/2021 Customer Support Representative - Work From Home Description: Customer Service / Remote - Anywhere in U.S. / Up to 42K-yr Company: Eventeny Location: Conroe Posted on: 04/14/2021 Class A CDL Truck Driver Description: Job Description What are you waiting for There's never been a better time to join Company: Groendyke Transport Location: Baytown Posted on: 04/14/2021 Hair Stylist - Conroe HEB 2 Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Conroe Posted on: 04/14/2021 Dedicated CDL A Truck Driver- Hogan Description: Now Hiring CDL-A Drivers for Dedicated Regional Runs Hogan offers our Dedicated Regional CDL-A Truck Drivers: ul 4,000 Sign on Bonus for experienced drivers 0.58- 0.62 CPM Starting Company: Hogan Transportation Location: Conroe Posted on: 04/14/2021 Associate Vet Description: The Animal Clinic of Galveston is a practice with experienced doctors in a well-equipped, non-traditional clinic environment and they are eager to share their knowledge and skills with you. They are a (more...) Company: The Animal Clinic Location: Galveston Posted on: 04/14/2021 |