HoustonRecruiter Since 2001
the smart solution for Houston jobs

Part Time COVID-19 Vaccination Call Center Rep (Bilingual) - Remote

Company: Maximus
Location: Houston
Posted on: April 10, 2021

Job Description:

The Bilingual Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Pay and Benefits: * Great pay, based on the county in which you live + 10% bilingual differential* The opportunity to work from the comfort of your home * A variety of shifts that meet lifestyle and family goals* Leadership support to ensure success in a meaningful career* Many opportunities for promotion and career advancement into a global companyJob Requirements:Essential Duties and Responsibilities: * Agents will be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.* Transfer/refer caller to appropriate entities according to the established guidelines.* Facilitate the fulfillment of caller requests for materials via mail, email, or download.* Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner. * Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers.* Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers) * Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.* Escalate calls or issues to the appropriate designated staff for resolution, as needed.* Track and document all inquiries using the applicable systems.* Facilitate translation services for non-English speaking callers according to outlined procedures.* Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems.* Meet quality assurance (QA) and other key performance metrics.* Report problems that occur and assist with the resolution.* Utilize databases and written materials to look up and provide information to telephone inquiries * Respond to telephone inquiries within the set departmental staffing and time parameters Education and Experience: * 6+ months experience in medical or public health discipline* High School Diploma or GED equivalent* U.S. Citizenship required * Previous experience in customer service preferred* Must be able to speak and read English and Spanish fluently* Effective communicator with strong ability to provide empathy and excellence customer experience* Clinical knowledge of and experience in medical, public health and/or CDC related topics* Strong data entry and telephone skills* Proficient internet search skills* Working knowledge of Microsoft Office and ability to learn and utilize software applications* Excellent organizational, interpersonal, written, and verbal communication skills* Excellent listening, comprehension, communications (verbal and written) problem solving and customer service skills* Ability to perform comfortably in a fast-paced work environment* Ability to successfully execute many complex tasks simultaneously* Ability to work as a team member, as well as independently* Previous experience with computers, phone systems, and headsets preferredPhysical Requirements / Working Environment: * Prolonged periods of sitting at a desk and working on a computer* Works remotely* Must be available to work any shift - Hours of operation: 8am - 10pm EST - Monday to Sunday* May be required to work scheduled holidays * Overtime may be requiredHome Office Requirements:* Access to wired internet connection/ethernet* Internet speed of 20mbps or higher required * Private work area and adequate power source* Personal computer & headset with microphone

Keywords: Maximus, Houston , Part Time COVID-19 Vaccination Call Center Rep (Bilingual) - Remote, Other , Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Host
Description: Description: br Love your job at Texas Roadhouse Join our family and work in a high-volume restaurant filled with fun. br Texas Roadhouse is looking for a Host to greet every guest with a genuine (more...)
Company: Texas Roadhouse
Location: Port Arthur
Posted on: 04/14/2021

Need CDL OTR Truck Driver Now, 4/8/2021, Industry Leading Pay
Description: Job Description Exclusive Opportunities For Experienced CDL-A OTR Truck Drivers
Company: Variant - Company Drivers
Location: Galveston
Posted on: 04/14/2021

Hair Stylist - Conroe HEB 2
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Conroe
Posted on: 04/14/2021


Customer Support Jobs: Hiring Immediately! Full Time / Part Time - $18-$47/Hr
Description: Find your next job here Will
Company: Customer Service Jobs
Location: Texas City
Posted on: 04/14/2021

Dedicated CDL A Truck Driver- Hogan
Description: Now Hiring CDL-A Drivers for Dedicated Regional Runs Hogan offers our Dedicated Regional CDL-A Truck Drivers: ul 4,000 Sign on Bonus for experienced drivers 0.58- 0.62 CPM Starting
Company: Hogan Transportation
Location: Conroe
Posted on: 04/14/2021

Clinical Services Jobs: Hiring Immediately! Full Time / Part Time - $20-$37/Hr
Description: Find your next job here Will
Company: Healthcare Jobs
Location: Port Arthur
Posted on: 04/14/2021

Truck Drivers - CDL A Apply Today!
Description: Job Description What are you waiting for There's never been a better time to join
Company: Groendyke Transport
Location: Galveston
Posted on: 04/14/2021

Class A CDL Truck Driver
Description: Job Description What are you waiting for There's never been a better time to join
Company: Groendyke Transport
Location: Baytown
Posted on: 04/14/2021

Medical Technologist Jobs: Hiring Immediately! Full Time / Part Time - $20-$37/Hr
Description: Find your next job here Will
Company: Healthcare Jobs
Location: Texas City
Posted on: 04/14/2021

High Demand For Quality Roofers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Texas City
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds