Patient Services Coordinator - Ambulatory Business Services (Days/Eve/Nights)

Company: MD Anderson
Location: Houston
Posted on: May 4, 2021

Job Description:

SUMMARY The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting including but not limited to patient scheduling and appointment template maintenance. Communicates pertinent information regarding appointments/ scheduling, to patients, ATC Management and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains patient records. The Patient Services Coordinator will assist with the Ambulatory Treatment Center (ATC). Qualified candidates must be able to work shifts within the ATC Clinic hours, including rotating weekends and holidays. Clinic hours are: 6:00AM - 11:00PM, Sunday through Saturday Available shifts are: * 6:00AM - 2:30PM * 9:30AM - 6:00PM * 2:30PM - 11:00PM CORE VALUES Caring : By our words and actions we demonstrate caring toward everyone. We are sensitive to the concerns of our patients, their loved ones and our colleagues. We are respectful and courteous to each other and practice cultural humility. We promote and reward teamwork and inclusion. Integrity : We work together with professionalism to merit the trust of our colleagues and those we serve in all that we do. We hold ourselves, and each other, accountable for our work - decisions and data - and for practicing our values and ethics. We advocate for diversity and equity for our workforce, for those we serve and for our community. We communicate frequently, honestly, openly and responsibly. Discovery : We embrace creativity and seek new knowledge from diverse perspectives. We encourage continuous learning, seeking out information and new ideas. We team with each other to identify and resolve problems. We seek personal growth and enable others to do so. Safety : We provide a safe environment - physically and psychologically - for our patients, for our colleagues and for our community. We create a sense of security and empowerment and are committed to keeping one another free from harm. We embrace a framework and best practices for the highest quality of care and service. We inspire trust by modeling excellence in our work and acceptance of each person's contributions. Stewardship : We protect and preserve our institutional reputation and the precious resources - people, time, financial and environmental - entrusted to us. We prioritize the health and well-being of each other. We act responsibly to safeguard the institution's finances. We ensure the proper care and use of time, data, materials, equipment and property afforded to us. JOB SPECIFIC COMPETENCIES Appointment/Patient Scheduling * Demonstrates accuracy and competency in the interpretation and coordination of physician orders to schedule diagnostic tests, procedures, treatments, and physician appointments. * Clearly and accurately communicates appointment information to the patients in a timely manner in person, by telephone, by computer, or in writing. Expresses ideas clearly and concisely in groups and one-to-one conversations. Creates an environment with open channels of communication. Customer Service * Greets patients, orients and answers questions * Uses effective customer service skills to meet the needs of the patient, family and staff. Listens to feedback and input, acknowledging differing perspectives. COMPETENCIES Oral Communication - Express ideas clearly and concisely in groups and one-to-one conversations; create an environment with open channels of communication. Self-Adaptability - Work in situations involving uncertainty, shifting priorities, and rapid change; deal constructively with mistakes and setbacks; demonstrate flexibility. Patient Care - Employee demonstrates population-based competencies (age-specific, diversity) that cross the continuum of care; Employee functions within their professional scope. Practice-Based Learning and Improvement - Employee participates in on-going learning and demonstrates application of it in his/her role. With Inclusion , you understand that your ideas and contributions are valued. You promote the same for others. You address your own biases while promoting diversity and equity. (Competencies: Cultural Humility, Cultural Awareness, Cultural Intelligence) With Drive, you see that you can serve as a leader whether you have a formal leadership role or not. You tackle problems, move past setbacks and hardships, and don't lose sight of your goals. (Competencies: Self-Confidence, Analytical Thinking, Innovative Thinking, Technical Expertise) You demonstrate Professionalism by setting the example for others and consistently modeling MD Anderson's values and service standards. You communicate effectively in a variety of ways. (Competencies: Inspire Trust, Oral Communication, Written Communication) Through Emotional Intelligence, you maintain awareness of your own emotions and the emotions of those around you. Use nonverbal cues and feelings to engage others in an inclusive and responsive way. (Competencies: Active Listening, Teaming, Self-Reflection) Having Coachability means you are engaged in relentless learning. You constantly ask questions and stay curious. You understand that the organization constantly evolves, and you should as well. (Competencies: Develop Oneself, Adaptability) EDUCATION Required: High school diploma or equivalent. EXPERIENCE Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html Additional Information * Requisition ID: 139411 * Employment Status: Full-Time * Employee Status: Regular * FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA) * Work Week: Days, Evening/Night, Evenings, Rotating, Weekends * Fund Type: Hard * Pivotal Position: No * Minimum Salary: US Dollar (USD) 29,600 * Midpoint Salary: US Dollar (USD) 38,000 * Maximum Salary : US Dollar (USD) 46,400 * Science Jobs: No

Keywords: MD Anderson, Houston , Patient Services Coordinator - Ambulatory Business Services (Days/Eve/Nights), Other , Houston, Texas