Senior Police Telecommunicator
Company: MD Anderson Center
Posted on: May 5, 2021
The primary function of a Senior Police Telecommunicator is to
coordinate and record security and technical support activities.
Dispatches and manages non-emergency calls, and ensures prompt
security officer/technician response to requests for services or
assistance. Processes incoming emergency (9-1-1) requests for
police services, Code Blue alarms, and security alarm response.
Performs data entry into the Computer Aided Dispatch (CAD) system,
to provide emergency or crime data and information to safeguard the
responding law enforcement officers, security personnel, and the
public. Performs multiple tasks concurrently while working in an
intense and fast paced environment and maintaining a professional,
poised, positive, and calming demeanor.
KEY JOB FUNCTIONS
Emergency and Service Calls
Answers emergency telephone calls for police events and service
calls, and remains engaged with the caller until it is safe to
disconnect. Enters service calls and premise information into a
Computer Aided Dispatch (CAD) system and/or national, state and
local criminal data bases.
Alarm Alerts and Notifications
Monitors, acknowledges and processes CCURE alarm alerts, as well as
South Campus fire alarms and ensures a proper law enforcement or
emergency response. Initiates the Records Management System (RMS)
process, by assigning report numbers to an event and ensuring
proper administrative information is captured in the CAD. Monitors
CCTV during special events and for police related activity and
forwards the information to a designated public safety dispatch
station to ensure a proper law enforcement response. Initiates
departmental mass notifications during emergency events and
coordinates activities with Monitoring Services during hurricane or
long term emergencies, as well as monitoring weather and other
appropriate conditions during crisis and catastrophic events.
Performs monitoring services functions for The University of Texas
Health Science Center at Houston.
Guidance and Support
Coordinates and guides security personnel and/or technicians as
assigned. Provides guidance and support for the Police
Other Duties as Assigned
Other duties to include, but not limited to, emergency recall
and/or may be required to remain onsite or work extended hours
during man-made or natural disasters and unusual occurrences on
campus. Local or long distance travel may be required for training
or other business purposes occasionally. May be required to work
rotating shift assignments on day, evening, and nights with varying
days off and on holidays. Subject to emergency recall during
man-made or natural disasters and unusual occurrences on
Required: High school diploma or equivalent.
Required: Two years of experience in emergency management or public
Required: Basic Texas Commission on Law Enforcement Officer
Standards and Education (TCOLE) Telecommunications Operator
Required: Must successfully complete the Public Safety
Telecommunication (PST) Test obtained from the International
Personnel Management Association and administered by the Police
It is the policy of The University of Texas MD Anderson Cancer
Center to provide equal employment opportunity without regard to
race, color, religion, age, national origin, sex, gender, sexual
orientation, gender identity/expression, disability, protected
veteran status, genetic information, or any other basis protected
by institutional policy or by federal, state or local laws unless
such distinction is required by law.
Keywords: MD Anderson Center, Houston , Senior Police Telecommunicator, Other , Houston, Texas
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