Senior Police Telecommunicator

Company: MD Anderson Center
Location: Houston
Posted on: May 5, 2021

Job Description:

The primary function of a Senior Police Telecommunicator is to coordinate and record security and technical support activities. Dispatches and manages non-emergency calls, and ensures prompt security officer/technician response to requests for services or assistance. Processes incoming emergency (9-1-1) requests for police services, Code Blue alarms, and security alarm response. Performs data entry into the Computer Aided Dispatch (CAD) system, to provide emergency or crime data and information to safeguard the responding law enforcement officers, security personnel, and the public. Performs multiple tasks concurrently while working in an intense and fast paced environment and maintaining a professional, poised, positive, and calming demeanor.

KEY JOB FUNCTIONS

Emergency and Service Calls

Answers emergency telephone calls for police events and service calls, and remains engaged with the caller until it is safe to disconnect. Enters service calls and premise information into a Computer Aided Dispatch (CAD) system and/or national, state and local criminal data bases.

Alarm Alerts and Notifications

Monitors, acknowledges and processes CCURE alarm alerts, as well as South Campus fire alarms and ensures a proper law enforcement or emergency response. Initiates the Records Management System (RMS) process, by assigning report numbers to an event and ensuring proper administrative information is captured in the CAD. Monitors CCTV during special events and for police related activity and forwards the information to a designated public safety dispatch station to ensure a proper law enforcement response. Initiates departmental mass notifications during emergency events and coordinates activities with Monitoring Services during hurricane or long term emergencies, as well as monitoring weather and other appropriate conditions during crisis and catastrophic events. Performs monitoring services functions for The University of Texas Health Science Center at Houston.

Guidance and Support

Coordinates and guides security personnel and/or technicians as assigned. Provides guidance and support for the Police Telecommunicator personnel.

Other Duties as Assigned

Other duties to include, but not limited to, emergency recall and/or may be required to remain onsite or work extended hours during man-made or natural disasters and unusual occurrences on campus. Local or long distance travel may be required for training or other business purposes occasionally. May be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.

QUALIFICATIONS

Education

Required: High school diploma or equivalent.

Experience

Required: Two years of experience in emergency management or public safety communications.

License/Certification

Required: Basic Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) Telecommunications Operator certification.

Skills Assessment

Required: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Keywords: MD Anderson Center, Houston , Senior Police Telecommunicator, Other , Houston, Texas