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IT Support

Company: Cognizant Technology Solutions
Location: Katy
Posted on: June 12, 2021

Job Description:

We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Job Description:

  • Phone support experience necessary
  • Working knowledge of Toshiba TCx 700 POS hardware
  • Working knowledge of Ingenico Payment Terminals
  • Working knowledge of Zebra TC70 devices
  • Working knowledge of tools including ServiceNow, Remote Desktop, MS Office tools, power point preferred

Skills:

  • Interpersonal, written, and verbal communication skills
  • Analytical skills, with problem-solving abilities and creative resolution skills
  • Solid ability to remain organized, pay strict attention to detail, and meet critical deadlines
  • Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision
  • Ability to operate professionally, effectively and ethically as an individual contributor and member of a team

Responsibilities:

  • Incident and Request Management experience / Ownership
  • Must understand and meet Service Level Agreements (SLA)
  • Communicate on-going updates and report progress to the manager on various activities. Prepare presentations, written recommendations and status reports.
  • Duties may change; may be required to perform other duties as assigned
  • Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Keywords: Cognizant Technology Solutions, Houston , IT Support, Other , Katy, Texas

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