Legacy Community Health is a premium, Federally Qualified Health
Center (FQHC) that provides comprehensive care to community members
regardless of their ability to pay. Our goal is to treat the entire
patient while improving their overall wellness and quality of life,
in addition to providing free pregnancy tests, HIV/AIDS screening.
At Legacy, we empower patients to lead better lives by promoting
healthy behaviors and offering resources such as literacy classes,
family planning services, and nutrition and weight management
Our roots began in 1981 as the Montrose Clinic, with
specialization in HIV education, testing, and treatment. Since
then, the agency has expanded to 10 clinics in Houston, one in
Baytown, two in Beaumont, and one in Deer Park with extensive
services that include: Adult primary care, HIV/AIDS care,
pediatrics, OB/GYN and maternity, dental, vision and behavioral
health. We also service students within KIPP and YES Prep schools.
Legacy is committed to driving healthy change in our
The Care Team Assistant provides both clinical and clerical
support. Ensures the provision of quality and compassionate
evidence-based care in a Patient Centered Medical Home
- Accept all phone calls from patients forwarded by the call
center/front desk involving a clinical inquiry for the responsible
Perform protocol-based triage as appropriate; route phone call
in the form of a phone note document in the EHRS to the provider
for review and instructions; and return calls to patients as
directed by the provider
- Lab Results:
Place phone calls or create template-based letters, as directed
by the provider, in regards to all lab results for delivery to the
patient in a timely manner
- Pre-Visit Planning:
- Review the schedule on a daily basis to ensure that all
pre-visit preparations have been completed prior to the patients
visit, ensuring that all lab and imaging results, consultation
reports, care transition details, or major changes in health status
are available in the patients medical record; when these documents
are not present in the record, it will be the CTAs responsibility
to call the patient, consultants, imaging centers, and/or hospitals
to arrange for timely delivery of said information
- Call patients deemed to be at risk for a no-show prior to their
appointment as well as new patients establishing care at the clinic
to remind them of both the patients and the clinics
responsibilities in a PCMH environment
- Arrange interpretation services
Lead daily huddles
- Medication Management:
- Refill prescription medication per the standing order
- Perform prior-authorization for medications requiring such
Coordinate financial assistance (along with the social work and
financial assistance departments) for patients who cannot afford
Initiate the completion of all forms for review and final
signature by the provider (disability forms, home health orders,
durable medical equipment and supply requests, disease status
- Patient communication:
- Contact patients who no-show an appointment to inquire as to
their current status and need for rescheduling, including
assessment of barriers (transportation, behavioral, etc.) to care
and initiation of appropriate social service referrals
Contact patients at the direction of the provider whom are
deemed to be at high-risk for clinical decompensating after an
office visit for an acute medical problem, or whom are considered
chronically ill/unstable and in need of ongoing monitoring;
- With the assistance of the Referral Coordination Department,
will ensure all referrals have been completed and relevant
documents are in the medical record
Complete and deliver clinical summaries for consultants or other
service providers to whom we refer;
- Population management:
- Assist the care team in the regular completion of reports that
will allow it to assess and manage the health needs of the patient
population, such as defined groups of patients (e.g., patients with
specific clinical conditions such as hypertension or diabetes,
patients needing tests such as mammograms or immunizations)
- Assist the care team in recognizing patients who are members of
a vulnerable population and providing appropriate social service or
Demonstrates respect and regard for the dignity of all patients,
families, visitors and fellow employees to insure a professional,
responsible and courteous environment.
Promotes effective working relations and works effectively as
part of a team to facilitate the departments ability to meet its
goals and objectives.
Attends all required safety training programs and can describe
his/her responsibilities related to general safety,
department/service safety, specific jobrelated hazards.
- Attends all required safety education programs.
- Operates assigned equipment and performs all procedures in a
safe manner as instructed.
- Maintains work area and equipment in condition required by LCHS
- Demonstrates proper body mechanics in all functions.
- Checks on the patients environment and equipment to insure
safety. Reports safety concerns promptly to appropriate
Follows LCHSs exposure control plans/bloodborne and airborne
- Demonstrates knowledge of techniques, procedures and correct
use of protective barrier equipment (Universal Precautions).
- Assures a safe environment by instituting appropriate control
Attends annual education programs.
EDUCATION & TRAINING REQUIREMENTS
High-school level education or equivalency
Medical Assistant Certification or its equivalent, or at least 2
years clinical experience in an inpatient or outpatient setting
WORK EXPERIENCE REQUIREMENTS
At least 2 years of experience in an ambulatory clinical
Spanish fluency (service location dependent)
Demonstrated competency with an EHRS system
Excellent communication skills.
Excellent customer service skills.
Ability to multi task in a fast paced environment.
Above average organizational skills.
Strong typing and computer skills.
This job requires access to confidential and sensitive
information, requiring ongoing discretion and secure information
- 9 Holiday + 1 Floating Holiday
- 403b Retirement Plan
- Medical / Vision / Dental (if eligible)