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Senior Applications Support Lead

Company: JPMorgan Chase & Co.
Location: Houston
Posted on: June 12, 2021

Job Description:

An Application Support professional's dedication to innovation is essential to what keeps our company moving and thriving. Here, you'll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.

Our Cybersecurity Technology & Controls Production Support Organization is filled with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive

As a member of our Production Support team, you'll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You'll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure. You'll find new and creative solutions to troubleshoot and resolve issues. Communication is key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
  • Understanding of risk controls and compliance to departmental and companywide standards
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Strong experience in leading teams with Automation and Configuration tools like Ansible, Puppet, Chef
  • Experience with scripting languages (e.g., Bash, PowerShell) to automate tasks and manipulate data
  • Strong platform skills (Linux, UNIX and Windows)
  • Strong application & middleware support knowledge
  • Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as AppDynamics, Splunk, etc.
  • Experience with Agile and full software development life cycle disciplines
  • Proven ability to understand and troubleshoot complex problems under pressure
  • Understanding of concepts and principles behind DevOps, SRE, CICD etc.
  • Nice to have - knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Google cloud or similar technology is preferred

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

Keywords: JPMorgan Chase & Co., Houston , Senior Applications Support Lead, Other , Houston, Texas

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